The opportunity

The Vikings Group are looking for Duty Managers who are passionate about hospitality, leadership, and making a difference to the everyday experience of their peers and customers!

As a Duty Manager for the Vikings Group, you will be responsible for driving and motivating our Customer Service team while ensuring the smooth running of the venue alongside the Venue and Operations Managers. Reporting to the Venue Manager you will take charge in ensuring customer service excellence, employee engagement and development, and smooth operation of the club. This is a busy and hands-on position that requires an individual who will lead by example and thrive in a fast paced and dynamic environment.

Your responsibilities

Manage the smooth day-to-day operation of the venue, ensuring organisational objectives are achieved, and the Vikings values, culture and service standards are upheld

Ensure compliance requirements under the relevant Statutory Acts and Regulations are followed at all times

Coordinate staff requirements and build team capability through recruitment, training, leading and development

Assist in reporting and control activities in line with company standards including gaming reconciliations, operational reports, stock control, banking procedures and payroll

Build strong and collaborative relationships with all stakeholders for a proactively planned, resourced and coordinated venue operation

Monitor and build an understanding of member needs and expectations

Champion WHS and Safety across the venue ensuring a safe environment for both staff and patrons

What you get in return

As a valued team member, you will have the opportunity to fast-track your learning, express your creativity, and work within a fun, dedicated & passionate team every single day.

Benefits include:

Being a part of a culture that celebrates your success & where we help each other to succeed

Ongoing learning and development opportunities to stretch yourself and continue your growth

Discounted gym memberships (Vikings)

Access to free EAP

Discounted staff meals

Reward and recognition

Free onsite parking

About you

We are looking for a natural leader who is self-motivated and passionate about providing exceptional customer service! Other great qualities and skills that you might possess include:

Previous hospitality management or relevant leadership experience

A willingness to continue to build long-term relationships with key stakeholders

Neat and tidy personal presentation

An ability to work both independently and as a part of a team

Flexibility to work a rotating roster

A current RSA and RCG

About us

The Vikings Group are an award-winning group of clubs within the Tuggeranong Valley (ACT) and Queanbeyan (NSW) areas. We are proud supporters of over 50 affiliated sporting groups and contribute to groups withing the wider community. We care for our people and our environment and were recently awarded ‘Club of the Year’ in the Clubs ACT 2022 Clubs and Community Awards as well as the ‘Innovation Excellence Award’ in the 2022 Climate Choices Business Awards (to name just a few!).

Vikings are an equal opportunity employer and foster diversity at every level of our organisation. We don’t just talk the talk, but we walk the walk, too.

What’s left to know

This is a challenging but rewarding position that will suit someone looking for a long-term career within hospitality. If this sounds like an opportunity too good to be missed, then we want to hear from you!

Successful applicants will have Australian working rights and will be subject to a National Police History Check. Any questions about this role can be directed to our Human Resource team – [email protected]