Senior Engagement Officer, Building Commission NSW

Branch and Division: Stakeholder Engagement Team, Industry, Customer, Capability and Engagement Directorate, Building Commission NSW

Location: Sydney or Parramatta

Term: Temporary up to 12 months

Grade: Clerk Grade 9/10

Salary range: $125,693.00 - $138,510.00 plus superannuation and leave loading

Closing date: Thursday, 1 May 2025 [9:59pm]

About us

The Stakeholder Engagement team within Building Commission NSW is a highly motivated and collaborative team who are working to improve the construction and building industry in NSW.

The team is leading the Commission on stakeholder (esp industry) relations and internal and external communications. This role will focus on stakeholder engagement and the major building reforms being introduced over the coming year.

Created on 1 December 2023, Building Commission NSW is not only the regulator but also a collaborator with consumers and industry to ensure standards, capabilities, capacity, and resilience continue to be lifted across the sector. This supports the delivery of quality homes that assist meeting the State's housing targets.

Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration, and professional development. With a focus on transparency and accountability, the Commission cultivates a culture of integrity and responsibility.

By joining our team, you will be an integral part of interesting and challenging work with a strategic focus. You will have the opportunity to work on a high-profile program with a diverse and exciting variety of projects.

About the role
Building Commission NSW is seeking an experienced and dynamic Senior Engagement Officer to join the Stakeholder Engagement team for 12 months. We are in a high-volume work environment and this role will assist with managing and coordinating the consultation for major building sector reforms (the Building Bills).

Working closely with internal and external stakeholders, you will create customer-centric, meaningful communications materials for diverse audiences, and deliver high quality engagement activities for consumers, stakeholders, and industry.

Key accountabilities for this role include

• Develop and maintain stakeholder and customer relationships through high quality and effective communication, negotiation, and issues management to ensure project deliverables are met.
• Produce and implement integrated and tactical communications and stakeholder engagement plans for activities such as program updates, major announcements, briefings, and events.
• Create engaging and relevant editorial content that meet the needs of a range of diverse projects and programs.
• Research, develop, and deliver high quality materials across a range of formats, ensuring that your approach is well-considered and meets the needs of audiences.
• Design and coordinate briefings and events, and produce materials including agendas, presentations, invitations, and post-event surveys.
• Manage the timely coordination of content for use in speeches and media responses.
• Monitor, evaluate and report on the outcomes of communication plans and stakeholder engagement activities to identify effectiveness, consistency, and recommend opportunities to improve communications materials and activities.
• Provide a range of project management and support services, ensuring project and administration activities are undertaken to enable the team to complete tasks and achieve agreed outcomes.
• Build strong relationships with internal and external stakeholders.

About you

• If you are a highly motivated and collaborative person with the following skills and experience, we want to hear from you:
• Take initiative and think on your feet
• Ability to deliver to tight deadlines and be flexible and resilient in an environment of changing or competing priorities.
• Ability to work independently and maintain motivation as part of a busy team.
• Experience in building and maintaining effective stakeholder relationships to deliver positive outcomes for customers.
• Excellent written and verbal communication skills, including proven ability to create communication content for different audiences, and translating legislative and complex information concisely.

For enquiries regarding this position, please contact Ash Wood, Manager, Strategic Communications at [email protected]

What we need from you

An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Salary Grade 9/10, with the base salary for this role starting at $125,693.00 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 1 May 2025 [9:59pm]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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