THE ROLE

A great opportunity is available for a bright and hard-working Customer Support Team Officer to join our highly engaged and dedicated team of Children’s Services staff. Located in the Adelaide CBD, the role is on a Full-time opportunity.

Reporting to the Children's Services Customer Support Team Coordinator, you will:

Be responsible for the Children's Services central administration system including billing, bookings, and enrolments.

Provide an integral service to customers through phone and email enquiries

Process service payments over the phone and run direct debit processes.

Oversee the daily administration tasks of the services and provide support to staff on site.

Actively participate in a culture of continuous learning and high-quality service delivery.

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With 1000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive and satisfying life.

SKILLS & EXPERIENCE

Successful candidates will also have, or be willing to obtain:

Excellent interpersonal skills with well-developed oral and written skills

Ability to relate well professionally to a diverse range of people including staff and the public

Computer literacy, including experience with Microsoft 365

Experience in Child Care Management System (CCMS) – Desirable

Customer service experience

Provide CPR (HLTAID009)

Certificate of completion for “Responding to Risks of Harm, Abuse and Neglect – Education and Care” Masterclass Training

THE BENEFITS

The opportunity to join a leading provider of recreation, community, and children’s services.

Free access to YMCA South Australia’s recreation facilities.

A culture of empowerment and growth with ongoing opportunities for career development.

A supportive team of passionate and professional individuals.

Access to Employee Assistance Program (EAP)

LIKE TO KNOW MORE?

For a confidential discussion about this opportunity, please contact Tristian Severn at tristian.severn@ymcasa.org.au or on 0460 740 608.

HOW TO APPLY

Does this sound like you? Please submit your resume and cover letter via APPLY NOW!

You must address the key selection criteria in your application.

Applications close 28th April 2024.

Please note, only shortlisted applicants will be notified.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

National Police Check (issued in the last 6 months)

DHS Working With Children Check

International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy:

https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.