Position: Experienced Medical Receptionist

Location: Sydney Hills ENT Clinic – Bella Vista

Employment Type: Full-Time

About Us: Join our dynamic and supportive administration team at Sydney Hills ENT, where we are committed to providing exceptional patient care in a friendly and professional environment.

Role Overview: We are seeking a dedicated and experienced Medical Receptionist /Administrator to become a key member of our clinic. The ideal candidate will excel in a fast-paced environment, possess strong interpersonal skills, and demonstrate both teamwork and flexibility.

Key Qualifications/Skills:

• Australian Citizen or Permanent Resident
• Proven ability to work effectively both as part of a team and independently
• Professional and courteous customer service skills
• Familiarity with triage protocols and medical terminology is an advantage
• Exceptional verbal and written communication skills
• High level of confidentiality and discretion
• Personable demeanor
• Experience with medical software (Genie preferred but not required)
• Strong attention to detail and ability to multi-task
• Initiative and conflict-resolution skills
• Proficiency in Microsoft Office Suite
• Typing speed of 50+ WPM

Key Responsibilities:

• Manage the schedules for a team of 5 doctors
• Handle patient bookings, and manage phone and email enquiries
• Perform general administrative duties as needed
• Maintain cleanliness and sterilization of office space and surgical instruments
• Enter and manage data accurately
• Scan, file, print, and post paperwork as required

About Us:

• Flexible, family-friendly hours - open between 7:30am - 4:30pm
• Join a dynamic, fun team and supportive work environment
• No weekend shifts required
• Uniform provided