• Full-time position, Monday to Friday, with an immediate start
• Be part of a supportive team in a state-of-the-art facility based in Bowen Hills.
• Join a dynamic team making a real impact in healthcare for both the general population and veteran communities
• $65k to $75k plus super

Are you passionate about patient care and looking to be part of a team that truly makes a difference? If your answer is YES, this could be the role for you.

Welcome to your New Workplace

Established in 2015, this multidisciplinary practice is a leader in complex, chronic disease management, integrating Primary, Allied, and Specialist healthcare to deliver personalized care for every patient. As part of a nationwide network with over 20 support clinics and organisations offering more than 25 specialized services, they are at the forefront of coordinated, multidisciplinary healthcare.

Their state-of-the-art facilities are designed to enhance both the patient and staff experience, creating a seamless and supportive environment for exceptional care. They are now seeking an experienced Medical Receptionist to join their team in Bowen Hills.

About the Role & Responsibilities

As a key member of the team, you will report directly to the Practice Manager and will be the first point of contact for patients, you will play a vital role in delivering a seamless and patient-centric experience. You will manage appointment scheduling and ensure efficient processing, upholding the core values of ease of access, speed of access, and high-quality care. Some of your key responsibilities will include:

• Patient Experience & Bookings – Manage patient onboarding, inquiries, and scheduling across in-person, phone, and online channels.
• Administration & Records – Oversee patient records, referrals, eligibility checks, and prescription management using systems like Best Practice, Hot Doc, and Snapforms.
• Process Improvement – Continuously refine workflows, system integration, and administrative efficiency.
• Training & Support – Assist in staff training on clinical services, processes, and system use.
• Data & Systems Management – Utilize data insights for decision-making and maintain IT systems, databases, and audits.
• Compliance & Governance – Ensure adherence to data security, privacy regulations, and governance policies.

Skills & Qualifications

• Previous experience in General Practice, Specialist Clinics, or Healthcare sector
• Strong knowledge of Medicare, Private Health, and DVA legislation for billing and entitlements
• Experience with Best Practice (preferred but not required)
• Proactive in problem-solving and following issues through to resolution
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks
• High attention to detail and consistent delivery of quality service
• Strong time management skills
• Full working rights in Australia

Benefits

• Modern Facility: Work in a state-of-the-art facility with natural light, staff break rooms, and discounted meals at the onsite café, and more
• Competitive Compensation: Enjoy a competitive salary of $65k to $75k plus super and comprehensive benefits package that recognizes your skills and dedication.
• Professional Development: Access ongoing training and career growth opportunities.
• Collaborative Team: Join a multidisciplinary team focused on collaboration and continuous improvement.

How to Apply

This is a high-profile role within an innovative healthcare organisation that is revolutionising care delivery. If you are genuinely committed to making a difference in the way healthcare is provided, we encourage you to apply.

To apply, please contact Kate Flippence via email [email protected], or call directly on 0477 738 224 for a confidential discussion.