Our Sunshine Coast Branch are seeking a Service Advisor to join the team! Position yourself at the forefront of the industry by becoming a valuable member of Sunshine Coast Isuzu.

About Us:

Sunshine Coast Isuzu, your local destination for all your Isuzu Trucks needs on the beautiful Sunshine Coast. Acquired by Prime Truck Group (PTG) in 2023 and sharing common shareholders with Western Truck Group (WTG), we've solidified our position as leaders in both the local truck and Isuzu Power Solutions markets.

At Sunshine Coast Isuzu, we take pride in being more than just a dealership. Our friendly and knowledgeable staff are specialists with a deep connection to Isuzu Australia.

PTG prides itself on being an equal opportunity employer of choice, family values ethos and our core values being:

• Accountability: We courageously take responsibility for our actions. We value clear agreements with all stakeholders. We don’t criticise down.
• Continuous Improvement: We have the courage to be innovative and we strive to be better every day.
• Integrity: We act with trust, transparency, dependability and respect.
• Fulfillment: We have a passionate, engaged workforce who deliver desired outcomes. We celebrate accomplishments and have fun!
• Safety: We prioritise safety in all our endeavours – both emotionally and professionally and through mind, body, community and environment. We work safely and take responsibility for others safety.
• Sustainability: We strive for quality to attain commercial success whist operating to protect the environment for future generations.

At PTG we are committed to employing individuals who align with our Values.

About the role

You will be responsible for:

• Meet and greet customers
• Accurately and completely generate work order
• Gather any additional information that will assist with the repair order
• Assist with workflow planning
• Ensure customer accounts and payment method
• Ensure all work is authorised by customer
• Check job card is satisfactorily completed by workshop staff
• Transfer job card information into Dealer Management System
• Cost the job, ensuring that all charges are correct to the mutual benefit of the customer and the company
• Present job/Invoice to customer and daily invoiced of workshop repair orders
• Escort customer to their vehicle
• Remain in continuous and direct contact with mechanics, supervisors and the customer
• Ensuring Database entry and accuracy
• Inbound and Outbound calls for the Service Department
• Following up on quotes daily
• Following up on previous work performed for customer feedback.

Benefits and perks

Prime Truck Group will offer:

• Attractive remuneration
• A commitment to internal and external training
• Friendly and Collaborative Culture
• Investment in Your Growth
• Career Advancement Opportunities
• Inter-Dealership Work Flexibility

Skills and experience

Valued Skills and prior experience include:

• Previous experience in service department/warranty
• Previous Dealership experience would be preferred but not essential
• A high degree of dependability, reliability and dedication to customer service
• Good administration skills
• Good over-the-counter and phone manner
• Excellent work ethic, gaining enjoyment from practical and manual activities
• Strong focus on safety and security of all personnel, equipment and environment
• Current Australian Drivers Licence.

Experience the difference at Sunshine Coast Isuzu. Whether you're a seasoned professional in the industry or looking to start a fulfilling career, we invite you to be part of our team and contribute to our success.

Rest assured, all applications will be handled with the highest level of respect and confidentiality.

We encourage you to apply and become an esteemed member of the Sunshine Coast Isuzu family. Join a business that genuinely values its people. Apply today!

We would like to thank all applicants in advance; however, we wish to advise that only successful applicants will be contacted for an interview.