Service Advisor - Automotive

Norris Motor Group Volkswagen – Kedron

Are you a Mechanic looking for experience in the office that has pathways for progression? Are you great with people and explaining technical information in simple terms? We are seeking a Service Advisor with a Technical background to join our work family. The team is delivering exceptional above brand and industry benchmark customer service and that is where we plan to stay.

To succeed in this position, you will need to have at least 2 years’ experience in an automotive service department, with strong time management skills and an unwavering commitment to customer service and best practice business procedures. Previous experience with Volkswagen, Audi or Skoda will be highly regarded.

Responsibilities will include:

Exceptional organisational and time management skills

Provide excellent customer and internal communication

A pleasant and professional manner in person and over the phone

Follow company and Volkswagen policies, processes and systems

Achieve dealership Customer Satisfaction requirements

Team oriented attitude – contribute toward solutions and team planning

Current driver's licence

Need to have the unrestricted right to work in Australia

What’s on Offer:

5 Weekday Roster with no weekend work or ridiculous hours for a work / life balance

New 3 phase rewarding commission structure

Ongoing Internal & Factory supported Training – The best in the industry

Enjoy working in a supportive & friendly workplace with a positive culture

Great career prospects with our “promotion from within” policy in the Norris Motor Group

Take your career further this year and join our successful team. If you think you have the right experience and attitude to be our newest work family member, please APPLY NOW through our online application form or to the email address below with a current resume and cover letter outlining your relevant skills and experience. You must have the right to work in Australia to be considered for this role.

Sean Roberts – Service Manager

Norris Motor Group Volkswagen

E – [email protected]