A dynamic, hands-on dual role with real purpose – no two days the same - Immediate Start

Are you a highly organised, people-focused professional with strong admin capabilities and a passion for the disability sector?
Central Coast Compassionate Care is looking for an experienced and motivated Administrator & Community Coordinator to join our team in a diverse and rewarding dual role that combines back-end administration with frontline community coordination.

This position begins at 20 hours per week, with a strong intention to grow into 30 hours per week based on service demand and the successful candidate’s performance. It’s ideal for someone who thrives in a varied role and enjoys making a tangible impact on the lives of others.

✅ Your responsibilities will include:

Coordinating and maintaining accurate daily rosters for support workers and participants

Drafting NDIS service agreements, managing referrals, and assisting with participant onboarding

Ensuring documentation is compliant and up-to-date, including care plans, OT reports, risk assessments, and health plans

Liaising with participants, families, plan managers, support coordinators, LACs, and advocates to support successful plan implementation

Handling general enquiries, feedback, complaints and incidents in a professional and empathetic manner

Monitoring participant budgets and scheduling supports aligned with NDIS goals and funding capacity

Processing staff payroll and timesheets in a timely and accurate manner

Generating and submitting invoices in line with NDIS portal processes and service delivery records

Supporting clinical and management teams with accurate record keeping and participant communications

Stepping into a support worker role occasionally if required, to ensure continuity of care or during peak demand

Participating in a rotating shared on-call weeknight roster for urgent matters

🧠 About You:

Certificate III or IV in Disability, Community Services, or Business Administration (or similar)

Experience in NDIS or Aged Care sectors, with strong administration and rostering background

Demonstrated experience in payroll and invoice processing

Confident in managing participant management systems and Microsoft Office Suite

Ability to build strong relationships and communicate effectively with a wide range of stakeholders

Practical understanding of participant needs, including those with complex care requirements

Flexible, proactive and calm under pressure – someone who enjoys variety and problem-solving

Comfortable stepping into support shifts where needed, with a person-centred approach to care

💼 Mandatory Requirements:

Working with Children Check (current)

Australian Driver’s Licence (current)

Experience in NDIS documentation, service coordination or similar roles highly regarded

First Aid

💖 Why Join Central Coast Compassionate Care?

At Central Coast Compassionate Care, we pride ourselves on delivering high-quality, personalised disability support across the Central Coast. We offer a supportive team environment where your efforts are recognised and your work truly matters.

Competitive pay between $40-45 /hour + super

Role starts at 20 hours per week, with the aim to increase to 30 hours

A richly varied and rewarding dual role

Opportunity to grow with an evolving and purpose-driven organisation

Flexibility to support work/life balance where possible

Ongoing support and training provided