The Good Crowd has partnered with an award-winning digital marketing & social media agency that’s growing fast and doing big things. They're now on the lookout for a Client Success Manager to join their Sydney team and take the reins on campaign delivery, client relationships, and team coordination.

Are you a natural communicator who thrives on keeping things moving and making sure clients are not just happy — but impressed? Do you enjoy working in a fast-paced environment where structure, creativity, and client outcomes all matter? Yes? Then read on.

What’s in it for you?
• Lead a high-performing team with a strong internal culture and experienced individuals
• A stable, growing business that values systems, quality, and great people
• Real responsibility from day one — be the key point of contact across a range of clients
• Opportunities to make a real difference in the businesses’ growth
• Opportunities to grow your leadership and operational experience in a dynamic environment

What do you need?
• 2–4 years in a client-facing role, ideally in marketing, creative, or digital agencies
• Exceptional communication skills and confidence managing multiple stakeholders
• Experience working with project management tools (like ClickUp, Asana, or Monday)
• Great attention to detail and a proactive approach to keeping things on track
• A knack for translating creative work into client value — and vice versa
• Strong organisational skills with the ability to manage competing deadlines
• Bonus points for experience in social media marketing or campaign production

What will you be doing?
• Oversee the end-to-end delivery of social media and marketing campaigns — making sure they hit deadlines and align with strategy
• Be the main point of contact for clients, ensuring they’re informed, supported, and receiving value
• Lead, support and coach team members when needed, always with a mindset of continuous improvement
• Lead onboarding sessions, campaign mapping, and regular check-ins
• Collaborate closely with internal teams to ensure tasks are completed on time and to a high standard
• Maintain clear, up-to-date records in project management tools, CRMs, and shared drives
• Identify opportunities for upsells, cross-sells, or case studies based on client performance
• Ensure reports, briefs, and assets are always accurate, timely, and aligned with company policy

If this sounds like your next move, hit APPLY NOW or get in touch with Ben at [email protected] with any questions.

The Good Crowd is committed to creating inclusive and diverse workplaces. We encourage applications from people of all backgrounds, experiences and perspectives. If this role excites you, we’d love to hear from you — even if you don’t meet every requirement.