Talent have been enaged by our leading Financial Services client who are recruiting for a Change Manager in a 3 month daily rate contract to assist in a Salesforce migration. This role will be pivotal in ensuring a smooth transition for call centre agents, supervisors, and support teams, minimising disruption and maximising adoption of the new platform.

The Change Manager will be responsible for developing and implementing comprehensive change management plans, stakeholder engagement strategies, communication plans, training programs, and post-implementation support to ensure the successful integration of Salesforce.

Key Responsibilities:

• Develop and Execute Change Management Strategy: Design and implement a comprehensive change management strategy and plan aligned with the project timeline and organisational objectives.
• Stakeholder Engagement and Management: Identify, analyse, and engage with key stakeholders across the call centre, IT, and other relevant departments. Build strong relationships and proactively manage their expectations, addressing concerns.
• Communication Planning and Execution: Develop and deliver clear, consistent, and timely communication plans to inform stakeholders about the migration progress, benefits, and impacts. Utilise various communication channels to ensure effective reach and understanding.

Experience Required:

• 5+ years as a Change Manager in Financial Services, preferably with experience in technology implementations and specifically with CRM systems (Salesforce experience highly desirable).
• Demonstrated success in leading change management initiatives for large-scale projects, ideally within a call centre environment.
• Relevant certifications in Change Management (e.g., Prosci Certified Change Practitioner) are highly regarded.
• Ability to analyse complex situations, identify risks, and develop effective solutions.

If you are interested, please apply now. For a confidential discussion, please reach out to: [email protected]