Impact is a world-leading experiential learning company dedicated to developing leadership capacity and catalysing change within organisations.

Our Purpose - We partner with our clients to liberate the human potential in their organisations so that together we can help solve the economic, social and environmental problems that challenge humanity.

We achieve this through the design and delivery of face-to-face and virtual experiential programs focussing on key areas including change management, team development, coaching, well-being at work, leadership development and more. Our commitment to fairness and inclusivity is at the heart of everything we do.

About The Role

Join the tight-knit team at Impact as a full-time Program Manager. In this role, you will be responsible for providing critical administrative support to ensure the smooth operation of our learning and development programs.

Program Managers need to be proactive with strong organisation skills in order to manage multiple clients and projects simultaneously. The ability to build relationships both internally and externally is essential.

This is a rewarding position, doing meaningful work, and involves working closely with very talented and caring team members.

The candidate will be based in Sydney, preferably in the Northern Beaches or North Shore area close to our Freshwater, NSW, office. This role offers a mix of work-from-home and office-based arrangements, providing you with flexibility and a great work-life balance.

Responsibilities

Collaborate with internal teams and clients to plan and achieve project milestones and key deliverables.

Develop and maintain comprehensive project plans.

Foster strong relationships with all stakeholders, occasionally serving as the primary point of contact.

Conduct regular project team check-ins and manage meeting agendas.

Program Logistics

Administration and Production: Manage the administration, production, and distribution of all program materials (print or digital), ensuring they are proofed, edited, and formatted to a high standard.

Face-to-Face Program Logistics: Oversee logistics for in-person programs, including liaising with clients, Impact Account Managers, and venues to ensure a smooth experience for all participants and staff. This involves scheduling dates, booking staff flights and accommodation, and organising venue AV and room setup.

On-Site Support: Provide on-site support as needed to ensure the smooth running of programs.

Virtual Program Logistics: Manage logistics for virtual programs, including setting up web platforms (Zoom, Teams, etc.) and understanding the flow and needs to support facilitators, technical producers, and client IT teams.

Large Project Roll-Outs: Create and manage processes for large project implementations.

Technical Support: Provide technical support for virtual programs as needed.

Internal Staff Training: Conduct internal training sessions and stay updated on IT platform changes.

Post-Program Follow-Up: Manage follow-up activities, including consolidating feedback surveys, preparing evaluation reports, conducting program reviews, and following up with clients.

Resource Management

Staffing: scheduling, contracting, and liaising with program staff

Project equipment: procurement, management, deployment and repair/replacement of all project/program materials

About You

Fluent in English.

Team Player: Relationships are at the core of our global operations.

Communication Skills: Exceptional written and verbal communication abilities.

Customer Service: Dedicated to building relationships that ensure outstanding customer service.

Project Management: Proven ability to prioritise multiple deliverables across various projects.

Influencing Skills: Strong positive assertion and influencing capabilities.

Initiative: Excellent at handling ambiguity, asking the right questions, anticipating needs, and being resourceful.

Problem-solving: Quick learner with strong problem-solving skills.

Self-starter: Capable of managing personal initiatives independently.

Attention to Detail: Meticulous attention to detail.

Technical Proficiency: Highly skilled with web-based tools (e.g., MS 365 apps, Survey Monkey, Vimeo, Zoom, Microsoft Teams, Microsoft Forms).

Microsoft Office: Proficient in Microsoft PowerPoint, Word, and Excel, able to produce documents to specific standards, prepare high-quality presentations, use databases effectively, and generate statistics and graphs.

The Perks

Embracing a flexible working mode enables individuals to effectively fulfil both work responsibilities and family obligations.

Quarterly Mental Health Day: Dedicated time for self-care to support a balanced work-life experience.

Generous Annual Leave: Enjoy 25 days of annual leave.

Career Development: Opportunities for growth and career progression.

Team Support: As a small team, we always have each other's backs.

Community Engagement: Actively seeking opportunities to support local communities worldwide.

Company Culture: Experience, adventure, and fun are integral to our vibrant and dynamic culture.

Join us at Impact, where your talents will be recognised and your potential will flourish. Apply now and be part of our journey towards shaping a better future through experiential learning and impactful experiences.