Are you passionate about helping people during stressful moments? Do you thrive in a fast-paced environment where no two days are the same? We're working with a leading global insurer to find a Travel Claims Assessor to join their Sydney based team.
As a Claims Assessor, you’ll manage a portfolio of travel insurance claims end-to-end, helping customers navigate the process with empathy, accuracy and efficiency. This is a great opportunity to join a collaborative, supportive team that values continuous improvement and exceptional service.

What you'll do:

• Manage and assess travel insurance claims from lodgement to resolution
• Deliver timely and accurate decisions in line with policy terms and regulatory standards
• Provide clear updates and guidance to customers throughout their claims journey
• Collaborate with internal teams and third parties to drive positive outcomes
• Identify opportunities for process improvement and customer experience enhancement

What we’re looking for:

• 3+ years of experience in general insurance claims (travel claims experience highly regarded)
• Strong understanding of the General Insurance Code of Practice (GICOP)
• Ability to show empathy, build rapport and communicate clearly with customers
• High attention to detail, time management and problem-solving skills
• A proactive, team-oriented approach and a willingness to learn

Why join?

• Be part of a global insurer with a strong presence in the Australian market
• Hybrid work environment (following initial onboarding)
• Access to continuous learning and development opportunities
• Contribute to a values-led organisation focused on integrity, empowerment, and service excellence

We'd love to hear from you if you're ready to take the next step in your claims career. Apply now or contact us for a confidential chat.