Talentpath Recruitment is proud to be partnering with Australia's fastest growing and most award-winning general insurance company to find Home Claims Consultant super stars to join the team in North Lakes ! If you are passionate about creating exceptional customer experiences, have the desire to be a part of a high performing team and want to join an organisation dedicated to helping you grow, then we want to hear from you!

What’s in it for you?

• $71,313.65 salary package.
• Recognition for high performance monthly performance based bonuses.
• Hybrid work 1-2 days per week based on performance (after 6 months probationary period complete)
• Incredible North Lakes location with free on site parking and close to public transport.
• Additional paid ‘ME’ day, generous paid parental leave, and the option to purchase additional leave.
• Access to healthy mind and body hub, mental-health support, and fitness discounts
• Genuine investment in your future with internal development programs and access to a wide range of online courses.
• Generous discounts on insurance products and through partnerships with retailers, hospitality providers, and more
• Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!

About the role:
This is a dynamic, phone-based contact centre role, supporting customers through the home insurance claims journey. Key responsibilities include:

• Start date: Monday, 12th May.
• Full-time, 37.5 hours per week on a rotating roster between 6:00 AM – 6:00 PM, Monday to Saturday.
• Saturday shifts required only once every 7–8 weeks, with a rostered day off (RDO) in return.
• As part of the application process, shortlisted candidates will need to attend a group interview/assessment centre at North Lakes on Wednesday, 7th May.
• Managing a high volume of inbound calls to lodge and progress home insurance claims.
• Acting as the first point of contact for customers, providing empathetic support, regular updates, and building trust throughout the claims process.
• Gathering and documenting accurate information to assess and determine claim outcomes in line with policy guidelines and Product Disclosure Statements (PDS).
• Reviewing reports from builders, engineers, and suppliers to make informed claims decisions.
• Providing clear, timely updates to customers and setting realistic expectations regarding next steps and timeframes.
• Liaising with internal teams, builders, and suppliers to coordinate repairs and deliver seamless outcomes.
• Maintaining a personal portfolio of claims, ensuring clear, detailed record-keeping and case management.
• Proactively resolving customer issues, handling conflicts with care and understanding, and always acting in the customer's best interests.
• Collaborating effectively with colleagues to support broader team goals while also delivering on individual KPIs.
• Contributing to an efficient, customer-centric claims experience through strong teamwork and problem-solving skills.

About you:

• Exceptional customer service skills and a genuine passion for helping people.
• Strong written and verbal communication skills, with the ability to set clear expectations and provide empathetic support.
• High resilience and emotional intelligence, particularly when assisting customers who may be distressed.
• A proactive mindset with the ability to follow structured processes and use sound judgement.
• Excellent time management skills, with the ability to prioritise and multitask effectively in a fast-paced environment.
• Strong computer literacy and the ability to quickly navigate multiple systems and platforms.
• A high level of accountability, integrity, and professionalism, especially when handling sensitive information.
• Availability to work full-time hours and commit to the full training period without planned leave.
• Previous experience in a similar contact centre or claims role is highly regarded, but not essential — full training and ongoing support will be provided.

Who are we, and what's next?

We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible. Alternatively, if you're looking for a career convo to explore your options, we'd love the opportunity to help. For a Zoom, a coffee or just to say hi, you can find me on the details below:
[email protected] | [email protected]

We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!