About us

At ClickMe Cars, we believe in creating value by doing things differently.

Our unique Points Buy product is challenging the car finance industry by offering customers an alternative pathway to car ownership - without locking in and with maintenance included.

Starting with just 1 car in 2020, we have a fleet of over 300 cars today.

Our business has grown by 80% over the last 12 months, and we have big growth plans for 2025.

About the role

As the Customer Experience & Claims Manager for ClickMe Cars, you’ll be responsible for

delivering best-in-class customer experiences; and

progressing and closing car insurance claims.

You’ll be calling, emailing, and meeting customers in person at our office to assist them with their ongoing car access needs.

You’ll also be working with our customers to book in accident repairs, liaising with our Car Team to organise and progress repairs, and working with insurers to receive and make cash payouts.

This is a role with a good level of variation. You’ll have the opportunity to interact with our cars, our customers and the rest of the team every day.

Full training will be provided.

Your role is likely to evolve based on the business’ needs as it grows, considering your natural talents and experience.

Working from home: some parts of this role can be completed from home, but you’ll generally need to meet with customers to get them started in a car. Accordingly, this role is mostly based in the office.

About you

Relationship creator - Flex your warmth & interpersonal skills with customers.

Clear communicator - You're easy for others to understand in verbal and written communication.

Service orientated - You're actively looking for ways to help our customers and the team.

Clear thinker and decision maker - You understand the situation, consider the options and select the most appropriate course of action in accordance with company process and policy.

Active listener - Giving full attention to other people, taking time to understand the points being made, asking questions as appropriate, and not interrupting.

Time Management - You prioritise your work and manage your time to achieve the best outcome.

The following things are not required for this role, though are viewed favourably:

specific car knowledge

customer service experience

car insurance claims experience

sales experience

university degree

Benefits

When you work with ClickMe Cars, you also get these great perks:

Team lunches: team lunch is on us, every week.

Event perks: we believe in celebrating our quarterly achievements. Last quarter we went on a hot air balloon to celebrate reaching our stretch goal!

Free servicing: get 2x free car services per year.

Other car perks: Need a car? Or something for your car? You can access our trade accounts and industry knowledge to find whatever you need at a great price.

Autonomy: take ownership over your section.

Growth: grow your career as the business grows.

Flexibility: flexible work hours where the role allows.

Our culture

We have 5 principles principles for how we do business:

Create value

The best idea wins

Be real

Get it done

The right quality

We welcome everyone’s ideas, ask our team to bring their authentic selves to work, collaborate when 1 + 1 = 3, and make sure that our customers experience success when they’re with us.

Diversity

We strongly value diversity and we hope you do too. If you have a diverse background, we want to hear from you.

Female applicants are actively encouraged.

Applying with us

If you like what you’ve read, we encourage you to apply with a resume (2-page maximum).

Please also send us a cover letter telling us about why you'll be a good fit for the role. Bonus points if you include your proudest work achievement.