🐝 Be the Heart of the Hive – Join Busy Bees as a Business Support Officer!
📍 Department: Operational Support
💼 Employment Type: Full-time
👩‍💼 Reports to: Business Support Manager

Are you a detail-loving, people-helping, solution-finding superstar? Do you get a buzz from supporting families and teams with outstanding service? Then you might be the Business Support Officer we’re looking for!

At Busy Bees Early Learning, we’re here to give every child the best start in life. We’re not just a workplace—we’re a hive of activity, care, and support where you’ll thrive professionally and make a genuine impact.

🌼 What You’ll Be Doing

You’ll be the go-to person for all things related to family accounts and operational support. From enrolments to refunds, CCS to customer service—you’ll be helping families and services every day while keeping our systems buzzing smoothly.

Here’s a taste of what you’ll do:

Support Services and Families with CCS and enrolment queries

Process family refunds and discounts (including for staff!)

Manage CCMS access, service setups, and family bookings

Liaise with the CCS Helpdesk and assist with Kindy and Inclusion funding

Audit accounts, support debt management, and assist with subsidy reviews

Build strong, positive relationships with families and internal teams

Bring fresh ideas to improve processes and elevate family experiences

💡 What You’ll Bring

Proven admin and customer service experience (childcare a bonus!)

Knowledge of CCSS guidelines and childcare systems is highly regarded

Strong tech skills and Microsoft Office know-how

Great at juggling tasks, solving problems, and staying cool under pressure

Excellent written and verbal communication

A current Working with Children Check and willingness to complete a Police Check

🌟 Why Join the Hive?

Purpose-driven role where you truly make a difference

Friendly, supportive team environment

A company that lives by its values: Care, Quality, Service, Value

Opportunities to grow and shine 🌱

Work Monday–Friday with shifts between 7:30am – 7:00pm AEST ⏰

Ready to Make a Buzz?

If you’re ready to thrive in a fast-paced, family-focused environment, we’d love to hear from you!

Apply today and help create the best start in life—one happy family at a time. 🐝