About the business

Emerald Coaches, a family-owned transport company operating throughout Central Queensland.

We are people focused and strive to develop a work-life balance. At Emerald Coaches, we embrace our team, recognising their lives, dreams and talents as our most valuable asset. We believe our staff are integral to developing a great place to work, which fuels innovation and continuous improvement.

Being the first bus company in Australia to commit to a zero emissions strategy through our e-Mission Zero, we provide services to government, industrial clients, schools and local communities. Our ‘Wheel of Success’ provides guidance on our key goals and values; Balance, Safety, Communication, Improvement, and Success. At the centre of our wheel is always OUR PEOPLE!

Our goals assist all departments to provide balanced focus in our key areas, with our values providing guidance for our decision-making.

The Opportunity

We are now looking for a Receptionist & School Fleet Administrator to join our Emerald team on a full-time basis.

At Emerald Coaches, we are an output-focused organisation, and we can work with you to provide flexible full-time working arrangements on a needs basis. You will be part of a collaborative and close-knit team that values family and a true work-life balance. With over 100 staff, many of whom are drivers, we want to make sure everyone enjoys the ride, so safety is our top priority.

About the role

This full time multi faceted position is suited to an appropriately skilled, self-motivated and energetic person with the ability to work autonomously within a small team.

You will be supporting the following duties:

• General office duties, front desk customer queries, answering phones, arranging meetings and taking minutes;
• School Bus cash banking and Square payment reconciliation (counter sales);
• Student ticketing/passes administration (TransportMe);
• Queensland Transport administration;
• Stock control (e.g. stationery, uniform etc.);
• Assist in Vehicle Maintenance System & data entry;
• Drafting school bus service invoices and account follow-up;
• Assist with capturing information for the Incident Management Process;
• Student behavior and complaint management;
• Run and Bus folders are updated with relevant compulsory documentation;
• Capture relevant pax counts, km’s, odo readings etc in relevant internal systems;
• Sending relevant communication to stakeholders via internal communication tools;
• School bus route and timetable management and upkeep;
• Other duties as required.

Skills and experience

• Minimum of 2 years’ experience in administration;
• Excellent communication skills, both written and verbal;
• Strong IT skills with proficiency in Microsoft Office;
• A strong desire to deliver outstanding customer service.