Role: Saturday Skin Check Patient Experience Specialist
Location: Briar Hill, Melbourne
Part-Time Opportunity | Friendly, Customer-Focused Team

Are you passionate about skincare and providing exceptional customer service? Do you have a background in the beauty or skin industry? We’re looking for friendly, approachable, and calm individuals to join our team at Yarra Trail Medical as a Skin Check Patient Experience Specialist on Saturday.

About Us:

We are a new, premium medical clinic in Briar Hill, Melbourne, with a focus on quality care and patient satisfaction. As part of our services, we offer state-of-the-art skin cancer screening. Our goal is to provide a seamless and positive experience for our patients, and we need YOU to help make that happen!

Your Role:

You’ll be at the heart of our patient experience, ensuring every client feels welcome, informed, and cared for. Your role will primarily involve guiding patients through their skin checks, managing appointments, and assisting with the Skin Cancer Photography machine. No need for technical qualifications – just your warm personality, excellent communication skills, and attention to detail!

Key Responsibilities:

Greet and guide patients through the Skin Check experience

Follow a straightforward, friendly script to ensure a seamless and positive experience

Operate the Skin Cancer Photography machine, assisting patients as needed

Maintain a clean, welcoming, and professional environment

Ensure smooth transitions for patients, keeping the schedule running efficiently.

Escort patients to doctor follow up appointments after skin imaging

Focus on providing excellent customer service and making every patient feel valued.

Create and send reports to patients and referring doctors

About You:

We’re looking for someone who is:

Friendly, warm, and approachable with a positive attitude.

Professional in appearance and demeanor.

Experienced in the beauty, skin, medical or related industry (although qualifications are not essential).

Detail oriented with a focus on patient care and experience.

Comfortable with technology and following a set process.

Flexible and reliable, with a passion for delivering top-tier service.

Hours:

Saturday 9.00am - 4.00pm

Why Join Us?

Work in a relaxed, professional, and friendly environment.

Be part of a team that values quality patient care and experience above all.

Contribute to improved health outcomes for patients.

Opportunity to grow and contribute to an exciting, expanding clinic.

No formal qualifications required – just bring your energy, passion, and willingness to learn!

If you're a customer-focused individual with a background in beauty, skin or medical, we’d love to hear from you! Join our dedicated team and help make a real difference in the lives of our patients.

How to Apply:

In your application, please include:

Resume

Cover letter outlining your experience

Applications without a cover letter will not be reviewed. Please apply via Seek only.