Medical Receptionist / Patient Concierge

Maternity Leave Position (18 months) | Full Time

West Perth | Luxurious Plastic Surgery Practice

About Us

This isn’t your average reception role — and we aren’t your average specialist practice.

Led by renowned Specialist Plastic & Cosmetic Surgeon Dr Guy Watts FRACS, our West Perth practice is known for delivering exceptional, personalised patient care in a warm, welcoming and beautifully designed space. We combine world-class surgical expertise with genuine human connection — every patient, every day.

As our much-loved Receptionist prepares for the arrival of her baby, we’re looking for an experienced and polished Medical Receptionist to step into this 18-month maternity leave position.

About You

You're the kind of person who instinctively "gets it" when it comes to creating an exceptional patient experience.

You've likely worked in high-end medical, cosmetic, or boutique environment before — and you know how to juggle busy phones, client bookings, and front desk management with calm, grace, and warmth.

Discretion, empathy and professionalism are in your DNA. You thrive in environments where attention to detail matters, and you take real pride in being the first smiling face patients see.

What You'll Be Doing

Managing all front desk reception duties

Handling inbound calls, emails, and patient enquiries

Following up enquiries via both phone and email

Scheduling appointments & surgical consults with Genie & GHL

Liaising with patients with care and compassion

Working closely with Dr Watts and our clinical team

Providing a seamless, personalised patient journey from start to finish

General administration and practice support duties

What You’ll Bring

Prior experience in a busy reception role (medical/cosmetic/health highly regarded)

Confidence working with appointment booking systems & technology

Outstanding phone manner & communication skills

Strong attention to detail & organisation

A warm, polished, professional presence

Discretion, empathy, and absolute patient confidentiality

Ability to hit the ground running — experience is essential

The Details

Full-time | 18-month maternity leave contract

Ideally commencing Mid May 2025

Located in our beautiful West Perth rooms

Office Hours Monday to Friday 8-6pm (no weekends)

A Salary range of $30 - $40 per hour based on your experience

Why You'll Love It Here

→ Work within a boutique, highly regarded plastic surgery practice
→ Be part of a warm, supportive team culture
→ Beautiful working environment in West Perth
→ Rewarding role creating genuinely positive patient experiences

Ready to Apply?

If you have the experience, polish, and warmth we’re looking for — we’d love to hear from you.

Click Apply Now and upload your CV and cover letter outlining why this role feels like your perfect fit.