Next Practice Albion is looking for a Medical Receptionist (or as well like to call them, Patient Advocates) of exceptional quality. We are a state of the art, built for purpose medical practice which opened in July 2020. Our sister clinic, Next Practice West End, opened in June 2022 in the vibrant West Village precinct. We are now looking for a Patient Advocate that can work at our Albion clinic.

So, what is a Patient Advocate (Medical Receptionist)?

A Patient Advocate is a special team member who is invested in going above and beyond, delivering emotionally intelligent customer service and patient care that aligns with our culture and values of creating centres of excellence in general practice.

The core purpose of your role as the Patient Advocate is to ensure the patient is supported throughout their Journey with Next Practice. You need to balance your knowledge and passion for patient centric care with managing the patient flow through the clinic. You are responsible for each patient receiving seamless and supportive care with a focus on health outcomes.

In summary, you need to be a friend, supervisor, confidant, health advocate, conflict resolution magician, assistant, booking agent and the list continues…

You should be flexible, empathetic, driven, hardworking, be a good listener and willing to work in a team. You should have an intrinsic desire to care for people, by nature, promise and skill.

You will need to have the natural ability to seamlessly support patients throughout their journey.

If you are dedicated to providing excellence and excited for the future of healthcare then we would like to hear from you! Tasks include:

Manage the workflow of the waiting room including welcoming patients, telephone enquiries and general administrative tasks

Guide the patient through pre consultation process

Assist the patient through the post consultation process

Be the first point of call for patient support and enquiry

General support for the multidisciplinary clinical team

Triaging patient needs

Support marketing and workshop strategies within the clinic

About Next Practice Health & Next Practice Albion/West End

Next Practice Health has a passion for innovation, reimagining the patient, GP and clinic experience. We’ve redefined support roles within the practice to provide GP’s more time with their patients.

We are transforming a modern location into a state of the art health beacon for the local community. We are creating a new kind of care for the future.

We have obsessed about the layout and design of the clinic to create a relaxing haven for practitioners and patients.

It’s an environment which makes you feel energised, supported and like you are taking the right step towards contributing to the future of healthcare.

What are we looking for?

As general traits, somebody who is very flexible and willing to work as a team, with experience in the General Practice setting (ideally, but not essential).

Someone that can adapt to different situations and isn’t so caught up with “this is my job and that’s all I’m doing”.

Someone who is a good at adapting at new or modern technology and systems. This is important as we aim to go paper free and utilise technology as much as possible.

Not get overwhelmed but be very solution focused.

And of course, attention to detail is important!

Someone who understands good customer/patient service in an attentive and professional manner.

Proficient IT skills: Using the practice management software to schedule appointments, processing payments using tyro/eftpos, sending/replying to emails and other administrative tasks.

Benefits:

Above industry award standards of pay. Hourly rate commensurate with skills and experience

Flexible working hours (part time or full time available)

4 day work week for full-time employees.

Optional Weeknight and Weekend work available paid with penalty rates well above award rate!

Energetic and inspiring senior team

Dynamic work environment with the opportunity to learn and develop new skills relating to: marketing, social media and more

Additional mentoring through experienced leadership and the Next Practice Support Office

Loads of amazing local cafe's and a great local area!