Administration Officer – Physiotherapy Clinic

Company: Infinity Physiotherapy Services

Location: Dubbo, NSW
Job Type: Permanent, Full-Time
Attractive Salary Negotiable Based on Experience

Hours: 8.45am - 5.15pm daily (37.5 hours per week)

About Us
An exciting opportunity has arisen at our dynamic physiotherapy clinic, a place where we truly value our people and team culture. We are a modern physiotherapy clinic in Dubbo and we are proud to offer a welcoming, vibrant, and supportive environment where staff development is key.

Currently we are looking for an enthusiastic, professional, organised and proactive individual to join our clinic as an Administration Officer to sit at the heart of our practise. This is your chance to work in a growing practice that values the contributions of every team member and fosters a collaborative work culture.

About the Role
As our clinic Administration Officer, you will be the first point of contact for our patients, providing top-notch customer service and administrative support to our healthcare team. You’ll play an integral part in ensuring the smooth day-to-day operation of the clinic, helping us maintain a positive and professional environment for both patients and staff. If you enjoy being the go-to person for keeping things on track, and take pride in creating a professional front desk experience, we'd love to hear from you.

Key Responsibilities

Warmly welcome and assist patients, carers, and visitors to the clinic.

Manage phone calls, emails, and text message communications with professionalism.

Schedule and confirm patient appointments; coordinate with healthcare practitioners and external providers.

Process payments, invoices, and manage clinic communication, including medical correspondence.

Maintain accurate patient records, handle data entry, and manage diary systems.

Support healthcare professionals and assist with patient inquiries.

Ensure the reception area and clinic rooms are kept clean and organised.

Collaborate with the Practice Manager and team to manage the clinic’s daily operations.

Perform general administrative tasks, including filing, scanning, and billing.

About You

To be successful in this role, you have the following:

Administration experience in a similar role, ideally in a clinic setting.

You possess exceptional organisational skills and can manage multiple tasks efficiently.

You’re an excellent communicator with a professional and personable phone manner.

You are flexible, reliable, and detail-oriented, with the ability to prioritise tasks and work autonomously.

You have a proactive mindset, willing to learn and grow with the practice and make the job your own.

You’re comfortable working both independently and as part of a supportive team.

You’re confident using technology, Microsoft Office and managing cloud-based systems. It is a bonus if you have some basic marketing & software knowledge.

You approach your work with a positive attitude and strong work ethic and can work with minimal supervision.

Full working rights in Australia

Benefits

Permanent full-time role with attractive salary dependent on experience and qualifications.

Supportive and professional team environment.

Career development and long-term stability.

Opportunity to join a respected and growing physiotherapy practice.

Ready to Apply?

Submit your Resume and a Cover Letter outlining why you would be an ideal fit for our team and take the first step towards a rewarding career with Infinity Physiotherapy.

No recruitment agencies please