Join us in making an impact on the lives of our Veterans!!!

Are you a dynamic and experienced administrative leader looking for a role where your skills can truly make a difference? Australian Veteran Health Services (AVHS) is seeking a dedicated clinic administration professional to lead our administration/reception team and ensure seamless clinic operations, supporting both our clinicians and the veterans we serve.

ABOUT US:

Australian Veteran Health Services is a unique, multi-disciplinary medical service that assists former and current Defence personnel plan their transition from military to civilian life. As a medical service that was established by Veterans for Veterans, we are committed to providing exceptional healthcare services to Australian veterans. Our core values—Collaboration, Honesty, Excellence, Compassion, and Knowledge—guide everything we do. As a leader in our organisation, you will play a crucial role in upholding these values while ensuring exceptional care of our veterans.

ABOUT THE OPPORTUNITY:

Reporting to Chief Clinical Lead, the Clinic Administration Team Leader, will oversee and manage the administrative and reception functions of the clinic, ensuring efficiency and accuracy in all processes. Your leadership will directly support the Permanent Impairment and Wellbeing Teams, enhancing the veteran experience through exceptional service delivery.

ABOUT YOU:

You will have strong leadership abilities and organisational skills. Your strong interpersonal and communication skills are demonstrated by your ability to build trust and communicate effectively both verbally and in writing. Excellent stakeholder engagement skills are a must, as we have many moving parts in the delivery of support to the veteran community.

Key Responsibilities

Team Leadership: Lead and mentor the Clinic Administration Team, fostering a culture of collaboration and continuous improvement. Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision.

Operational Excellence: Oversee appointment scheduling, document management, and correspondence processing to ensure accuracy and efficiency. Promote client and tele-communication excellence and best practices to provide our veterans with clarity, accuracy, and reliable support.

Compliance & Quality Assurance: Maintain high standards by ensuring adherence to AVHS policies and values, procedures, and relevant legislation. while maintaining accurate records.

Collaboration & Reporting: Work closely with the Chief Clinical Officer and Clinical Leads to align administrative functions with organisational goals. Contribute to organisational initiatives, process development and continuous improvement projects.

Selection Criteria

Essential:

Proven experience in an administrative leadership role within healthcare or a similar environment.

Experience in team management with proven ability to assess, mentor, and support team members to achieve performance goals.

Experience in handling sensitive and confidential information with discretion and professionalism.

Excellent communication and interpersonal skills, with a commitment to delivering outstanding customer service.

Proficiency in Best Practice, administrative systems, document management, and appointment booking tools.

Ability to troubleshoot operational issues and implement effective solutions.

Desirable:

Experience in the Australian veteran health or occupational medicine sectors.

Knowledge of DVA processes, correspondence, and documentation.

Why Join Us?

Meaningful work– Make an important impact in the lives of veterans

Supportive & inclusive culture – Work in a close-knit team that truly cares.

Career growth opportunities – We’re expanding, and there’s room to grow with us!

Employee Assistance Program – Because your well-being matters.

How to Apply

If you’re an experienced administrative leader with a passion for making a difference, we want to hear from you! Please submit your resume, with a cover letter outlining your relevant experience.

AVHS is an equal opportunity employer. We encourage applications from candidates of all backgrounds.