• Role title: Heart Lung Clinic Administration Officer
• Role type: Permanent Full-Time
• Role grade Admin Officer level 3 (Year1-2)
• Department and location: Heart Lung Clinic , St Vincent's Hospital, Darlinghurst
• Salary: $68,338.78- $70,468.73+ super + salary packaging

Better and fairer care. Always.
We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role
The Heart and Lung Clinic at St Vincent's Health Network is looking for a dedicated and proactive Administration Officer to join our team.

Key Responsibilities:

• Customer Service: Be the first point of contact for patients and visitors, answering queries and guiding them through the clinic and hospital services.
• Patient Support: Manage patient records, assist with appointments, and coordinate with departments to ensure smooth clinical care.
• Problem-Solving: Handle patient and family inquiries with empathy, resolving issues before seeking further assistance.
• Admin Tasks: Order supplies, arrange repairs, book interpreters, handle mail, and support the team with various administrative duties.
• Team Collaboration: Work closely with clinical staff to update records, track results, and improve clinic processes.

About you
We're looking for a proactive and compassionate individual who thrives in a healthcare environment and can make an immediate impact in our Heart and Lung Clinic. You'll bring:

• Healthcare Experience: Previous experience or a Certificate III in Health Administration (or equivalent) in a healthcare setting is preferred, demonstrating your understanding of healthcare systems and processes.
• Team Player: The ability to work seamlessly with a multi-disciplinary team, ensuring top-notch service and care for our patients.
• Strong Communication: Excellent verbal and written communication skills in English, ensuring you can connect with patients, families, and healthcare staff at all levels.
• Empathy & Professionalism: Confidently handle sensitive situations, offering support to distressed individuals, and interacting respectfully with people from diverse backgrounds.
• Tech-Savvy & Organised: Proficient in Health Information Systems, including patient administration and Medicare billing, and experienced with word processing, spreadsheets, and other office tools to manage tasks efficiently.

If you're ready to bring your skills and empathy to our team, we'd love to hear from you!

Why work at St Vincent's?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program. Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital
In this role you will be based at St Vincent's hospital, Darlinghurst.

• A busy inner-city hospital in a beautiful location
• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
• A place of expert clinical care for at-risk people
• Closely partnered with universities & affiliated research institutes, many of which are located on-campus
• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health

Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply
The closing date for applications is 02 May 2025
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Respectfully, this role is not open to recruitment agencies.