Highlights

12 + 12 + 12 Months Contract

Location: ACT, NSW, QLD, VIC (Hybrid working)

Must be Australian Citizen.

Baseline Clearance Preferred.

Client: DEWR

Start date: 01-July-2025

Key Duties:

Work as part of a multidisciplinary team to lead and plan end-to-end service design engagements;

Work with end users, subject matter experts, data and qualitative insights to design end-to-end solutions across all channels, services and products;

Understand and articulate how services need to change to meet the needs of users, business and government, including the creation of service blueprints and design artefacts;

Understand, document, and communicate service intent, and customer and business needs;

Support project managers and delivery leads to translate a service blueprint into work packages for delivery teams;

Work with other designers and technology staff to identify opportunities to reuse existing capabilities and platforms, including identifying the dependencies between projects and products;

Plan and run user research and usability testing to ensure newly designed solutions are effective;

Support IT delivery teams to understand what they need to build to take a service live;

Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver;

Participating in Performance discussions as required by the supervisor.

Essential Criteria:

Demonstrated experience working as a service designer in a medium to large enterprise delivering design and research activities and a range of industry artefacts including service blueprints.

Demonstrated experience and success working within an agile multidisciplinary team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.

Experience working on projects at various stages of the delivery lifecycle, including working to tailoring design approaches to timeboxes, costs and constraints.

Experience building robust and productive relationships with a range of stakeholders, including senior management, along with the ability to communicate effectively and with influence in writing, in person and via video conferencing.

Why SKILL'D?

Ultra Competitive - Our low fee (charged to client) means you are ultra-competitive and more likely to win the position.

100% Transparency - Open, Honest and Trusted. All fees are disclosed.

100% Freedom - We don't have Lock-in clause, your freedom is guaranteed.

Run by former contractors - With over 25+ years in federal ICT contracting, we have the knowledge and insights to win your next contract. Most contractor friendly agency.

Contact

Call: Senti ASAP on 0402 947 987 (including weekends) to get JD and for an open and honest chat

OR email: [email protected].

Or Hit Apply now!