• Australian Citizenship Baseline Mandatory
• Multiple locations available
• Contract till31 October 2026 with 2*12 months extensions

Our client a national Federal government agency is needing a Servcice desiner to join their hipp team. You can be based in Canberra, Sydney, Melbourne or Brisbane

As a service designer, you will:

• Work as part of a multidisciplinary team to lead and plan end-to-end service design engagements;
• Work with end users, subject matter experts, data and qualitative insights to design end-to-end solutions across all channels, services and products;
• Understand and articulate how services need to change to meet the needs of users, business and government, including the creation of service blueprints and design artefacts;
• Understand, document, and communicate service intent, and customer and business needs;
• Support project managers and delivery leads to translate a service blueprint into work packages for delivery teams
• Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver;
• Performing additional duties or assume responsibility of functions as directed by the supervisor from time to time;
• Participating in Performance discussions as required by the supervisor.

Essential criteria

• Demonstrated experience working as a service designer in a medium to large enterprise delivering design and research activities and a range of industry artefacts including service blueprints.

• Demonstrated experience and success working within an agile multidisciplinary team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.

• Experience working on projects at various stages of the delivery lifecycle, including working to tailoring design approaches to timeboxes, costs and constraints

• Experience building robust and productive relationships with a range of stakeholders, including senior management, along with the ability to communicate effectively and with influence in writing, in person and via video conferencing.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Abhi Naik at Clicks IT Recruitment on +61 427 997 851.

At Clicks, we embrace diversity, inclusion, and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au