About the role

We are seeking a skilled and customer-focused Customer Service Office Administrator to join our team at Curtain Hardware Australia (WA) Pty Ltd in Balcatta, Western Australia. This full-time position will play a vital role in providing high-quality administrative and customer service support to our business.

What you'll be doing

Handling incoming customer inquiries and orders via phone, email and in-person, ensuring a positive customer experience

Processing customer orders, returns and exchanges accurately and efficiently

Maintaining detailed records and documentation related to customer accounts and transactions

Providing general administrative support, including filing, data entry and other office duties as required

Liaising with internal teams to coordinate customer requests and resolve any issues

Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

Proven experience in a customer service or administrative role, preferably within the retail or wholesale industry

Excellent communication and interpersonal skills, with the ability to provide exceptional customer service

Strong organisational skills and attention to detail to ensure accuracy in all tasks

Proficiency in using standard office software, such as Microsoft Office suite

A proactive, problem-solving attitude and the ability to work both independently and as part of a team

Knowledge of the curtain hardware industry would be advantageous, but not essential

What we offer

At Curtain Hardware Australia (WA) Pty Ltd, we are committed to providing a supportive and rewarding work environment for our employees. As a member of our team, you can enjoy:

- Competitive salary and opportunities for career development
- Comprehensive training and ongoing support
- A collaborative and friendly team culture

About us

Curtain Hardware Australia (WA) Pty Ltd is a leading supplier of high-quality curtain hardware and accessories. With over 20 years of experience in the industry, we pride ourselves on our exceptional customer service and commitment to delivering innovative solutions to our clients. Join our team and be a part of our continued success!

Apply now and become our next Customer Service Office Administrator.