About Us

DappleCRM is changing how clinics grow, stay compliant, and deliver care.

Built by founders with deep healthcare and software experience, our SaaS platform empowers aesthetic, telehealth, and hybrid health teams to work smarter—not harder. We’re helping modern clinics automate admin, streamline operations, and focus on what matters most: better outcomes for patients.

The Role

We’re looking for a Product Quality & Support Engineer to own and lead our QA efforts while acting as the first line of support for users. You’ll be at the intersection of product reliability and customer experience, ensuring the platform is thoroughly tested and that issues are resolved with speed, empathy, and precision.

This is a dual role where you’ll manage manual testing, lead the rollout of automated testing for UI and API layers, provide multi-channel support via HubSpot (chat, tickets, and phone), and play a key role in supporting data migrations and go-lives as new clinics come onboard.

What You’ll Do

Own All Testing & QA (50%)

Take full ownership of testing across all products (web + mobile)

Design and run manual test cases for new features, bug fixes, and regressions

Design, implement, and maintain our automated testing framework using tools such as Cypress, Playwright, or Detox - you’ll have ownership of this, including choosing the tools we adopt

Write end-to-end UI tests and API test coverage to simulate real-world use

Collaborate with engineering and product to define test strategies and acceptance criteria

Perform regression, cross-browser, and cross-device testing in staging environments

Reproduce bugs, validate fixes, and ensure stable, reliable releases

User Support, Data Migration & Go-Live Support (50%)

Be the first line of support via support channels (chat, ticketing, phone)

Troubleshoot technical issues and guide users through solutions

Reproduce and escalate bugs with clear, detailed documentation for engineering

Maintain and improve help documentation, internal support guides, and FAQs

Assist in data migration projects, including mapping, validation, and cleanup

Support clinic go-lives, ensuring smooth onboarding, QA, and immediate support

Provide insights from real user interactions to influence product improvements

What Success Looks Like in This Role

You’ve shipped reliable releases with zero major regressions

You’ve established automated testing pipelines for UI and API workflows

Support tickets are answered quickly and with empathy, earning user praise

You’ve become a bridge between users and products, translating real-world issues into product improvements

You’ve successfully supported clinic data migrations and ensured go-lives happen smoothly

You’re seen as a champion for product quality and customer satisfaction

A Day in the Life

You start your day reviewing overnight support tickets, resolving a few directly and flagging one as a bug. You reproduce it, document the issue in Notion and loop in engineering. Next, you finalise a manual test pass for a mobile release and write a new end-to-end test using Cypress for an updated appointment flow. After lunch, you help validate imported patient data for a new clinic, flag a formatting issue, and fix it collaboratively with the ops team. You end your day updating go-live documentation and preparing test cases for next week’s onboarding.

About You

Must-Haves

2+ years in QA, support engineering, or hybrid roles in a SaaS or product team

Strong manual testing experience across web and mobile apps (React Native)

Hands-on with test automation (Cypress, Playwright, Detox, Postman, etc.)

Comfortable writing UI test cases and validating API behaviour

Familiar with Git, CI/CD pipelines, and staging/testing workflows

Excellent communicator across chat, email, and phone

Experience using HubSpot or similar for support workflows

Nice-to-Haves

Brisbane-based (optional, for occasional in-person collaboration)

Experience in health tech or regulated software environments

Interest in performance testing or system reliability

Familiarity with data migration workflows, CSV transformation, and quality validation

Passion for building helpful documentation and scalable QA practices

Why Join DappleCRM?

Competitive salary

Fully remote

Work directly with founders who built and scaled healthcare businesses

Apple MacBook, iPhone, iPad, and full WFH setup

Mission-driven team solving real problems for clinics

Autonomy and ownership – no micromanagement, just impact

The Startup Opportunity

At DappleCRM, you won’t be a cog in a machine — you’ll be building the machine.

We’re an early-stage SaaS company with paying customers, rapid growth, and a product people love. You’ll have direct input into our testing infrastructure, support flows, onboarding process, and even the product roadmap.

This is your chance to do the best work of your career with a mission-led, ambitious team that’s here to build something meaningful. If you thrive in fast-moving environments, love solving real problems, and want to help shape a company from the ground up — we want to hear from you.

How to Apply

Send your CV and a short note sharing why this role is right for you.

Apply via Seek or email [email protected].

We do not work with recruiters. Please apply directly.