About Us

At Melbourne Hand Therapy, our team of highly specialised physiotherapists and occupational therapists work closely with leading hand and upper limb plastic and orthopaedic surgeons, rheumatologists, neurosurgeons, sports physicians and GPs.

Melbourne Hand Therapy is part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 350 practices across Australia and New Zealand.

The Role

We are looking for someone who thrives working in a fast pace front desk, loves a deadline while still having a great sense of humor.

The right candidate needs to be able to provide a high level of customer service and have the ability to multitask.

Duties include but not limited to:

Ensure the efficient operation of reception by effectively assisting all patients with their appointments, questions and payments in a professional manner.

Professionally and courteously greet patients at the front desk.

Ensure all telephone calls are answered promptly and all messages are returned in a timely manner.

Learn and understand the different appointments and services offered by the practice in order to disseminating the correct information to our current and future patients and ensure accurate bookings.

Ascertain adequate knowledge and understanding of the practice management system (NOOKAL) to process all appointments and invoices.

Ensure all patient information is entered into NOOKAL, ready for the processing of the consultation charges and booking of future appointments.

Scanning of all documents to patient files, including patient forms, correspondence, referrals and scans for consulting session.

Accurate and efficient billing and receipting of all patient accounts

Attendance to all administration and email queries from WorkCover / TAC and Hospital / Doctors referrals.

Assistance with aged receivables including running reports and follow up on a weekly basis

Develop and maintain a strong and respectful relationship with the Director, Surgeons, Therapists and other staff to ensure the delivery of exceptional customer service standards.

Effectively respond to Therapists and Surgeons administration requests as required.

Ensure the Reception and waiting area is kept clean and tidy at all times.

Learn and follow the set procedures as per the Reception Procedure Manual.

Promptly learn additional or new procedures and apply immediately.

Dutifully attend to additional reception duties as assigned by management.

About you

Enjoy learning and collaborating with a team

Enthusiastic, Efficient and Honest

Demonstrated professional attitude and presentation with excellent communication and interpersonal skills

Attention to detail

Excellent phone manner

Reliable and dedicated

A patient focused approach and a high regard for patient confidentiality and compassion

Be well presented, confident, and highly proactive

Patient booking software experience would be classed as a great advantage - Nookal

If you would like to learn more about our opportunities, please email [email protected] for a confidential discussion or to learn more about Melbourne Hand Therapy, please visit www.melbournehandtherapy.com.au

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