Empower and support migrant communities! Join our dedicated team at Multicultural Australia as a SETS Case Coordinator and make a meaningful impact on the lives of humanitarian entrants and eligible migrants. Apply now to help individuals and families achieve self-reliance and community belonging.

About Multicultural Australia

Multicultural Australia supports thousands of refugees, migrants, and asylum seekers across Queensland to find their place in society. We are committed to fostering connections, empowering communities, and building a future where everyone feels welcome and valued. Our compassionate, person-centered approach ensures that people from diverse backgrounds receive the support they need to thrive.

At Multicultural Australia, we believe in building an inclusive team that reflects the diversity of the communities we serve. We offer opportunities for professional growth, leadership, and the chance to make a meaningful impact in the lives of individuals from migrant backgrounds.

The Role

As a SETS Case Coordinator, you will provide culturally competent case coordination and settlement support for humanitarian entrants and eligible migrants. Working within the Settlement Engagement and Transition Support (SETS) program, you will help clients develop social connections, build independence, and achieve their goals as they settle into Australian society.

This is a full-time, fixed-term role (maternity leave cover) until 16 January 2026. Primarily based in the Logan region, this position is ideal for someone committed to supporting migrant and refugee communities through a collaborative, strengths-based, and trauma-informed approach.

What You’ll Be Doing:

Deliver culturally competent case coordination, including psychosocial assessments, case planning, information provision, and referrals.

Support clients to build meaningful social connections within their cultural, religious, and wider communities.

Coordinate and facilitate group work projects and community development activities to enhance clients' settlement life skills.

Refer clients with complex needs to specialized support teams as necessary and provide guidance for emotional support.

Work collaboratively with internal and external stakeholders, advocating for clients and ensuring access to relevant services.

Maintain comprehensive and timely reporting in Multicultural Australia’s case management system and the Department of Home Affairs’ DEX system.

Participate in team meetings, professional development activities, and other organizational events.

Qualifications and Skills Required:

Diploma in Community Services, Community Development, or a related discipline.

A valid Queensland Driver’s License.

Possession of, or willingness to obtain, a Blue Card (Working with Children Check) and National Police Clearance.

Experience in case management, particularly with newly arrived humanitarian entrants or individuals in settlement processes.

Strong cross-cultural communication skills, with an understanding of the unique needs and challenges faced by humanitarian entrants and migrants.

Excellent organizational and time management skills, with the ability to meet deadlines and manage competing priorities.

Proficiency in Microsoft Office applications and familiarity with database reporting systems.

Additional Desirable Skills:

Experience working in the not-for-profit sector.

Location: Primarily based in the Logan region.

How to Apply:

If this sounds like the right opportunity for you, apply today by submitting your application before 28 April 2025. For any inquiries, please contact Keirnan FitzPatrick, Senior Manager Client Services - [email protected]

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognize diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.