Job Opportunity: Join Our Vibrant Team at a2z Health Group!

Are you genuinely thrilled about new opportunities and eager to join a dynamic team? a2z Health Group, a fast-growing Occupational Therapy practice, is looking for a new Receptionist to join our team at our Dandenong clinic!

Our team currently consists of Physiotherapists, Occupational Therapists, a Dietitian, an Exercise Physiologist, and administration staff who are all focused on exceptional customer service. Due to an increase in therapists and our continuous growth, we are looking for a friendly and passionate Administrative Assistant to join our highly collaborative team. We invite and support people of all neurotypes, backgrounds, and cultures to join our diverse team.

This is a casual position with a minimum of 3 shifts a week (8:30 am to 5:00 pm) starting in May/June 2025, with potential for part-time.

Skills & Experience:

· Minimum 1-year Allied Health Reception experience

· Understanding of NDIS

· Understanding of Occupational Therapy (preferable)

· Strong customer service focus with a mature approach to client interaction

· Ability to provide exceptional customer service and ensure clinic processes and procedures are maintained at a high level

· A positive, highly organised, and proactive attitude

· Ability to handle phone calls, individual and multiple bookings

· Ability to efficiently multi-task, problem-solve, and work both independently and as part of a team

· Proficient computer skills (Microsoft Outlook, Adobe)

· Excellent oral, written, and communication skills

· Excellent attention to detail

· Warm and friendly demeanor with the ability to quickly and effectively build rapport with people of varied backgrounds, abilities, and cultures

· A genuine passion and interest in working long-term in allied health and willingness to grow within the company is highly regarded

A Snapshot of Your Role: As the initial point of contact for our clients, you will offer assistance and friendly support throughout their journey, from their first inquiry to the final invoicing. You will provide a professional and welcoming face to our practice while helping to ensure everything runs smoothly for both families and therapists.

Duties Include:

· Greeting clients, welcoming, and directing them appropriately

· Supporting therapists with new referrals, appointment booking, and calendar management

· Managing and inputting NDIS Service Agreements

· Data entry and maintenance of a client database

· Liaising with external stakeholders and third parties

· Monitoring and actioning Occupational Therapy administration email

· Answering and managing incoming telephone calls

· Basic bookkeeping, invoicing, and account management

· Utilising medical practice software (Splose)

· General housekeeping and inventory management

· Other ad hoc administrative tasks as required

Essential Requirements:

· Working with Children's Check

· NDIS Worker Screening Check or willingness to apply (required prior to commencement of the role)

Benefits of Working with a2z Health Group:

· Friendly team

· Training and support

· Team building days

· Regular and stable hours

· Friendly and diverse clients and workers

Please note that we are only interested in interviewing applicants who are genuinely thrilled about this opportunity and eager to join our team. Share with us why you believe this position is a perfect fit for you. You are more likely to be shortlisted if your cover letter highlights the key points we are looking for in this role. We look forward to hearing from you and potentially welcoming you to our team! Have a wonderful day!

Apply Now!