A bit about us

Mr Verandah is a small family run business that specialises in custom designed and built outdoor structures such as verandahs, decks, carports, garages and extensions. Our office is based in Clayton and we are a small team with 5 staff members (plus our subcontracted trade teams). We pride ourselves on providing excellent service for our clients and always strive to extend this level of care to our staff.

Job description

This role includes being our main receptionist, handling phone calls, emails and walk ins, as well as general and industry specific administrative tasks. It is a fast-paced role that can often include juggling multiple tasks at once and working closely with other staff members such as our building consultant and the manager.

We are looking for someone to be available 5 days a week, from 9am to 4pm. However, we do have some flexibility with the hours. The role will have a 3-month probationary period, but we are looking for someone to join our team for the long run. This role is for an immediate start.

The salary will be between $51,000.00 and $60,000.00 depending on the successful candidate’s experience and the hours they work.

Key tasks of job

The key tasks of this role include, but are not limited to

1. General reception tasks,

Answering/distributing phone calls

Answering/distributing emails

Communicating with clients, permit issuers, council, trades (on the phone and in person)

Monitoring and posting on our social media (Instagram and Facebook)

2. General administration tasks

Typing emails

Entering bills (taught onsite)

Filing, scanning, record keeping

Proofreading documents

Amending documents

3. Industry specific tasks

Permit and insurance applications (taught onsite)

Tracking job status and keeping all other staff members informed on where jobs are at in our process.

The successful candidate will be trained onsite and will have someone available for any questions that arise.

Key selection criteria

The successful candidate will ideally tick all of the following (please address these in your cover letter)

Confident and clear phone manner

Customer service experience

Proficient in Microsoft office and adobe – particularly word, excel and acrobat.

Good communication skills – verbal and written.

Good written and verbal English

Organisational skills – ability to keep track of multiple tasks.

Computer skills

Interpersonal skills – ability to work as part of a small team.

Any experience in the building industry is a bonus

Benefits

As a small family run business, we treat our staff as part of the family. We offer

A close, friendly environment

Flexibility

Christmas break

Paid work meeting lunches (most weeks we have a meeting with lunch provided)

All required benefits will also be provided including

Superannuation on top of your salary

Annual leave

Personal leave

Long service leave

Paid public holidays