About the Role:
Join our client’s Melbourne team in Notting Hill as a Customer Service Assistant. You will support the customer service administration team as the company transition their ERP system. You will support distributors like Kmart, Amazon, Coles, and Bunnings by handling customer inquiries and processing orders.

Key Responsibilities:
• Process sales orders and manage customer inquiries about stock, pricing, ETA, and warranties.
• Use Zendesk to manage tickets generated from web forms (approximately 10 daily).
• Handle 5-10 low-volume calls daily, providing troubleshooting advice and routing calls as needed.
• Ensure inquiries and orders are processed accurately within 24 hours.
• Collaborate with accounts receivable and other teams to resolve issues.

Team Structure:
• Works alongside two other Customer Service Reps in Melbourne and one in Sydney.
• Part of an office with 30 staff, including a tech support team and a separate engineering team.

Work Hours:
• 9:00 AM – 5:00 PM (slightly flexible), Monday to Friday in the office

Ideal Candidate:

• Strong communication skills and customer service mindset.
• Self-starter who takes accountability and works well autonomously.
• Detail-oriented with a focus on accuracy over speed.
• Comfortable with repetitive tasks and adept at following processes.
• Experienced in using Outlook, Teams, Excel and quick to pick up systems.
• SAP and Zendesk experience desirable but not essential.
• Can commit fully to a 9 month contract and have full working right to be able to do this.

How to apply:
Please apply with your latest resume by clicking APPLY NOW!