Are you passionate about delivering exceptional customer service in a fast-paced environment? Join us as a Customer Service Specialist and make a real impact!

About the Role:
As a Customer Service Specialist, you'll be the first point of contact for customers, managing inquiries, orders, and service tickets. You'll coordinate with cross-functional teams to ensure customer satisfaction.

Key Responsibilities:

• Use of SAP to process sales orders, manage deliveries, and handle returns.
• Respond to inquiries about stock, pricing, and products.
• Resolve customer issuws and escalate when necessary.
• Collaborate with Sales, Product Management, and Logistics.
• Maintain accurate records and adhere to KPIs.
• Log RMAs and manage returned goods.
• Release delivery documents and liaise with the warehouse.
• Work with the Purchasing team for stock requirements.
• Answer calls and update Zendesk tickets.

What We’re Looking For:
Experience:

• Minimum 3 years in a call centre or customer service role.
• Understanding of phone systems, call metrics, and supply chain operations.
• Experience with ERP systems - SAP experience is essential. Zendesk experience would be advantageous.

Skills & Competencies:

• Excellent communication and problem-solving skills.
• Intermediate MS Office proficiency.
• Strong customer focus with high level interpersonal skills.
• Empathy, proactive attitude, and effective time management.
• Self-motivated, punctual, and professional.

What We Offer:

• Supportive team environment.
• Immediate start, full time hours in a friendly office environment.
• A role where you can make a real impact on customer satisfaction.

If you’re ready to bring your skills to a company that values excellence and innovation, we’d love to hear from you.
Apply online today! Interviews to commence immediately. For a further private and confidential discussion please contact Brooke at DFP Recruitment on 03 8545 7500

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.