About Us:
At Spot On Warehouse Solutions, we’re not just a company—we’re a movement revolutionising the world of material handling. We don’t sell forklifts—we deliver solutions that empower our customers to work smarter, not harder. We’ve rapidly expanded across Australia, with hubs in Sydney, Brisbane, Melbourne, Perth, and Adelaide, and we’re just getting started.

Our secret? Grit, innovation, and an unwavering focus on our people and customers. We’re the fizz to your cola—the team that believes in doing what’s right, not what’s easy. Whether we’re rolling out cutting-edge tech or helping a client solve a tricky logistics problem, we lead with integrity, passion, and the desire to inspire.

If you're ready to be part of something big and bold, you’ve come to the right place.

Who You Are:
You’re a customer service superstar with a knack for turning chaos into calm. Whether you’re juggling multiple calls, rescheduling appointments on the fly, or calming a stressed customer, you do it all with professionalism and a smile in your voice. You’re a people person who can build trust, set expectations, and keep everyone informed.

But you’re more than that—you’re a master coordinator with a passion for problem-solving. You know how to keep a team running like clockwork and have a sixth sense for spotting and fixing potential hiccups before they become issues. You thrive in fast-paced environments and have the confidence to make decisions and own the outcome.

When things go sideways, you don’t crumble—you rally.

What You’ll Be Doing:

• Customer Hero: Be the friendly, proactive point of contact for our customers. Book, reschedule, and update service appointments, keeping customers informed every step of the way.
• Team Coordinator: Organize the schedules of our field service technicians across the country, ensuring they’re deployed efficiently to meet customer demands.
• Service Process Guru: Oversee the end-to-end service process, ensuring requests are completed on time and logged accurately.
• Problem-Solver Extraordinaire: Tackle service challenges head-on and work closely with customers and technicians to keep things running smoothly.
• Process Improver: Spot opportunities to make our service operations even better and share your insights with management.

What You’ll Need to Succeed:

• Experience in customer service or a service coordination role—bonus points if it’s in a technical or service-based industry.
• Exceptional communication skills—you know how to listen, explain, and build rapport with customers and team members.
• Strong multitasking and organizational skills—you thrive when spinning multiple plates at once.
• Tech-savviness and confidence using service management tools.
• A positive, proactive attitude and a drive to deliver top-notch service.

Why Spot On?

• Be part of a bold, innovative company that’s shaping the future of warehouse solutions.
• Enjoy real opportunities for professional growth and career progression.
• Work with an energetic, values-driven team that supports and inspires each other.
• Competitive salary and benefits package—you’ll be rewarded for your hard work.

How to Apply:
We’re looking for more than just a resume—we want to get to know the real you. So, along with your cover letter and resume, tell us:

• If you were a fizzy drink, what would you be and why?
• Share a customer service win that you’re proud of—how did you make someone’s day?

Send your application and get ready to bring the fizz!