Operations Associate (Melbourne)

Start Date: Mid May 2025

Attention Hospo Managers! You have a few years of experience as a venue/restaurant/ops manager and you’d like to leave the late nights on the floor and step into the corporate/startup world? This might be the perfect role for you.

Qlub offers payment and loyalty solutions for restaurants all over the world, with >3,000 restaurant partnerts and millions of users. Hear it straight from our clients: https://www.youtube.com/@qlub_au

We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and are exploding in Australia. This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at a perfect time: Product-market fit? Check; Scalable platform? Check; Amazing brands live; Check; Hypergrowth mode? Activated!

As our Operations Associate (Melbourne), you'll own the customer experience after the ink dries on that contract:

Onboarding: Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so they’ll love it.

Account Management: Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.

Product: Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.

Problem Solving on the Go: Step in when things don’t go quite as planned - whether it’s a quick fix at a venue or helping a team member troubleshoot - stay flexible, think creatively, and keep the momentum going with a positive attitude.

Why you’ll love it:

Learning: Work in a small, highly competent team directly next to heads of departments and CEO.

Impact: Directly shape how thousands of people dine out in Australia and globally.

Limitless Growth: Qlub growing fast, great performers will grow progress equally as fast – your ambition sets the pace.

Hospitality without the hours: You have 2-5 years of experience as a venue/restaurant/ops manager, you love hospitality and dealing with staff and customers, and want to leave the nights and week-end behind

You’re a right fit if you:

Hustle. You have entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves. You will be on the floor after onboardings during those peak lunch/dinner services to make sure everything runs flawlessly

Demonstrate strong problem solving skills. You can think on your feet and solve problems on the fly for our partners

Can demonstrate exceptional communication and relationship-building capabilities

Have a valid driver’s license and your own vehicle for in-person venue visits

Held management positions in hospitality (preferred)

Have 1-2 years of experience in client-facing roles (preferred)