• Shape your career, reshape WA's energy future.
• More than 35 employee benefits including a recognition and rewards' program.
• Join an organisation that encourages diversity and inclusiveness.

Shape WA's energy future and enjoy a career you can be proud of

It's an exciting time to work in the energy industry, with extensive opportunities for long-term personal and professional growth.

As we deliver energy solutions across the largest geographical area of any Australian power provider, we listen to and work with our communities, our customers and our team. We're responding to the challenges presented by a changing climate and leading the transition to a low carbon, renewable energy future.

We're privileged to work with, live alongside and respect the culture of First Nations peoples who first understood the energy of this land.

Customer Service Officer
We are seeking a versatile professional with expertise in customer service, administration, project support, and product promotion. The ideal candidate is passionate about regional WA and open to short-term travel. Additionally, they should be comfortable working in an organisation with strong commercial governance and have experience in either government or a large corporate

This is a permanent full-time role.

Your new role will:

• Provide excellent customer service to customers entering and calling the customer experience centre in Chinatown, Broome.
• Support Customer and Community Manager with event set-up, attendance and pack-down.
• Support Customer and Community Manager with customer communications relating to planned and unplanned power outages.
• Prepare customer correspondence on billing, metering, faults and vegetation matters.
• Provide high levels of customer service on a rostered basis through the Horizon Power Distributed Call Centre (DCC).
• Manage customers' needs effectively which could include identification and referral or customers experiencing financial hardship, family and domestic violence, concessions and other relevant living pressures.
• Support Customer and Community Manager with the management of customer debt on a weekly basis.
• Conduct monthly tariff checks process, with approval from Customer and Community Manager on any proposed changes.
• Reconcile all Credit Card/Travel Card expenses in compliance with timeframes and credit card policy.

You will have:

• Excellent written and verbal communication skills and the ability to manage conflict.
• Strong analytical skills and ability to analyse data.
• Previous experience in a customer service or event role.
• Experience working in a utility or government customer services role.
• Basic financial management skills.
• An affinity for working in regional WA
• WA driver's licence "C" or "C-A" class.

Our employees enjoy real rewards and recognition including.

• Paid parental leave for primary and secondary caregivers.
• Additional 3 days of Private Leave.
• Give back to your community through volunteering days.
• Prioritise your health and wellbeing through our award-winning Illuminate program.

Our workplace culture is created through every interaction, every experience and everything we do.
Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

If you want more amazing reasons of why Horizon Power should be your employer of choice, check our careers page to find out more. https://www.horizonpower.com.au/about-us/careers/.

Are you ready for something that's bigger than a job?

If you're excited about the opportunity to join our Horizon Power team and make a real difference in the energy future of WA, we want to hear from you.

Click 'Apply' below to get started with your application.

Applications close on Friday 11th of April 2025.

Please note: In some cases, we need to close the advertising earlier than the closing date - so don't miss your chance!