About the business and the role

Edwards Group manufactures and supplies prepared culture media, laboratory equipment and related consumables to the Medical and Industrial market sectors.

Due to the size of the company, there could be times when the successful applicant will be required to fill in for other job roles, depending on staff availability. To facilitate this, it is very important that the candidate has a good team spirit and the ability to work with others.

We are looking for a diligent Customer Service Assistant that thrives in a dynamic environment. The successful candidate will play a fundamental role in achieving our customer acquisition and growth objectives.

Job tasks and responsibilities

Summary

The customer service position is the interface between our organisation and our clients. This person will be responsible primarily for processing orders and data entry, also, handling basic customer enquiries, answering incoming phone calls, filing of documentation and managing email inbox.

Primary Responsibilities:

The majority of your time will be dedicated to the following tasks:

Processing incoming purchase orders

Organizing and filing documentation

Managing the email inbox, including responding to general customer inquiries and redirecting communications to the appropriate team members

Handling incoming phone calls

Skills and experience

Successful applicants will have;

Exceptional attention to detail

Proficient computer skills

Experience with MYOB Exo (preferred but not essential)

Strong verbal and written communication abilities

Proven ability to manage multiple tasks, prioritize effectively, and utilize time management skills

Excellent listening and presentation skills

Professional and confident telephone etiquette

Strong problem-solving capabilities