• Full-Time Permanent Role

• Hybrid Working Model available | Pyrmont Office

• Access to Employee Benefits Including Bonus Scheme, Health Discounts & EAP

About the Client

Our client is a leading organisation within the environmental services sector, committed to creating sustainable solutions and delivering exceptional customer service. With a strong national presence and a collaborative team culture, they offer rewarding career pathways and a supportive, inclusive work environment.

About the Role

We are looking for a customer-focused and experienced National Key Account Manager to oversee a portfolio of major national accounts. In this pivotal role, you’ll act as the primary liaison for both internal teams and external clients, working in close partnership with Account Managers and the Credit Collections team. You’ll be joining a collaborative, supportive team environment with structured training and opportunities for career progression across the business.

Key Responsibilities

• Act as the primary liaison for customer enquiries and support requests

• Perform high-volume data entry, validation, and analysis tasks

• Maintain contract administration including account set-up, invoicing, and reporting

• Identify and resolve service issues within required timelines

• Ensure accuracy and compliance with customer servicing and documentation standards

Skills and Experience Required

Essential:

• Exceptional customer service and communication skills

• Strong attention to detail and ability to manage competing priorities

• High proficiency in MS Excel and/or Google Sheets

• Organised, self-motivated, and able to work independently or as part of a tight-knit team

Desirable:

• Experience with Salesforce, S4, SAP, or Ariba (finance/accounting systems)

• Analytical mindset with a background in data handling or reporting

What’s on Offer

• Structured training and development opportunities

• Hybrid working model with nearby public transport and parking options

• Access to EAP, health insurance discounts, Fitness Passport, and corporate benefits

• Career advancement across departments with a focus on internal promotion

• Support for education and volunteering initiatives

How to Apply:

Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Tiffany Parker on: (07) 4979 8602 quoting the below reference number.

Job Reference Number: 7469J20256511

About WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.