WHO WE ARE

Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30 venues across 6 Airports in the region. These include the fresh and vibrant 100 Miles (ADL), the Italian inspired pasta bar Gusto (MEL & SYD) and our own café brand BARista (PER & SYD). We also partner with iconic brands including Heineken (SYD), AFL (MEL), and Little Creatures (PER). Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar & Restaurant marketplace, setting the benchmark globally in premium airport dining.

We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.

THIS ROLE/LOCATION

We are on the lookout for a passionate and dedicated Venue Manager to guide our team towards excellence and oversee the day-to-day operations of our remarkable venues situated at Sydney Airport. This role offers the opportunity to oversee either a single venue or multiple venues, depending on your experience.

Your role as a leader is pivotal in ensuring the efficient execution, enhancement, and maintenance of all operational procedures, standards, and objectives specific to the restaurant under your supervision. Accountable to the General Manager of Operations, you will oversee the team, fostering a culture of excellence, creativity, and the implementation of best practices in food and beverage service. Your passion and experience will play a key role in achieving outstanding results and upholding the unique charm of our venues at Sydney Airport.

OUR VALUES

Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners

Service – We deliver exceptional guest experiences and we strive for excellence every time

Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favouritism

Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our guests & teammates

Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities

KEY RESPONSIBILITIES

Your responsibilities will include (but are not limited to):

Live, breathe and deliver our company values out to your team members

Recruit, train and develop key members of your team and ensure succession planning is in place

Working with the General Manager of Operations to enhance venues quality, service and results

Effective rostering and understanding of the Restaurant Industry Award

Complete monthly stock takes and review results and variances with relevant departments ensuring that in house control systems / audit requirements are adhered to

Proactively leading the team during service on the floor, ensuring all areas are performing effectively, the customer experience is memorable & the team are motivated

Develop and maintain a safe workplace adhering to our safety and wellbeing policy and procedures; ensuring all ELRA policies, processes and systems are followed and understood by the team

Oversee the opening and closing procedures of the venue; ensure all equipment is cleaned, stored and secured according to established procedures

SKILLS AND EXPERIENCE

At least 2 years’ experience in a hospitality management role

Experience in both café and bar/restaurant environments required

Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with team members while maintaining a hands-on approach

Proficient barista and bar skills essential

Adheres to Responsible Service of Alcohol standards

Proven history of delivering a high standard of customer service

Strong administrative skills and POS system experience

Able to train and supervise FOH Team members

Must be available to work on a 7-day rotating roster and have flexibility to work varied shifts, including weekends and Public Holidays as per business demands

WHAT WE OFFER YOU

Travel discount opportunities with Emirates Airline flights

Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand

Attractive Incentive Program

Opportunity for career growth and development in addition to ongoing daily training

Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)

Reward and Recognition Program

Shopping Discounts with leading retailers on our online platform (Swag Store)

If you have the drive and passion and strive for excellence every time, we want to hear from you!

Apply now!

We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Please note:

It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.