MUCHO is a progressive and award winning Sydney hospitality company. We are driven by creating happy communities and bringing joyful creative venues to Sydney. Our venues have won countless awards, one landing in The World's 50 Best Bars list and we create influential cult favourite products that lead the market. We love hospitality and making a difference to Sydney.

Venue Manager - Bar Planet - Martini Bar on Enmore Road, Newtown

You are the highest level representative of the venue and are to set the example for professionalism and commitment. The role of the Venue Manager is to ensure that the day-to-day operations and the Service & Experience of the venue reflects our commitment to excellence. This role ensures that the Profitability, Customer Experience, Service Standards, HR, Training and Onboarding Programs support business objectives.

ROLE BEHAVIOURS

Actively focuses on building great teams

Thinks deeply, but acts quickly on decisions

Follows up on actions and holds the team to a shared set of values

Fanatical about improving

Exceptional eye for detail and standards

Act as a representative of what our business seeks to be

CORE BEHAVIOURS

Seeks feedback – wants to have the difficult conversations

Displays empathy – can understand everyone’s perspective

Highly solution-focused – actively looks to solve the problem, not just find it

Has the real conversations – gives real, on-the-spot feedback

Recognises and celebrates good work – knows what good work is and makes sure people know when they’re doing it!

Fanatical – is driven for excellence for its own sake

Key responsibilities:

REPORTING

Complete nightly reports and monitor all nightly reports by Assistant Venue Manager and Supervisors

Complete weekly reporting inc. COGS, wages & discounts

Reconcile all cash (take and tips) and ensure there are no discrepancies.

Input all invoices into DEXT and update invoice register by 5pm Tuesdays

Check Security roster for the week, cross check timesheets from previous week. - If applicable

Attend weekly meetings with HQ for review the week and discuss the upcoming week

PROFITABILITY

Collaborate with Group Operations Manager & General Manager on diagnosis of revenue & profitability issues presenting strategies for improvement.

Ensure Rostering is in accordance to venue specific Wage Targets.

Manage wage costs in accordance to venues daily performance

BEVERAGE & COGS

Oversee ordering by Assistant Venue Manager

Implement all new beverage changes in collaboration with Creative Director and Group Operations Manager

Collaborate with the Group Operations Manager and external Stocktake company to achieve stock variance targets

Investigate Data provided by External Stock Takers, Generate insightful and conclusive Stock Reports by 9am Fridays.

HR (PAYROLL, ROSTER & TRAINING)

Check and approve payroll by Monday 10am, communicating completion and any remarkable payroll information to the Group General Manager

Review the roster for the week, and implement any changes needed. Create and prepare two further weeks' rosters and publish them.

Review all leave - approve or decline where necessary

Initiate and implement team-building activities to promote a healthy culture within the team

Proactive hiring when needed and collaboration with the HR Manager to achieve the best hiring results ‘’right people in the right seats’’

Action, implement, and track timely 1 on 1s with each staff member, recording all information in the Deputy

Action, implement, and track 6-month and 12-month reviews for all full-time staff, recording all information in Deputy

Collaborate with the HR Manager regarding any disciplinary action, performance improvement plans, or terminations

Collaborate with Head of Service and Group Operations Manager to implement appropriate training programs, timely and in line with our values

SERVICE STANDARDS & GUEST EXPERIENCE

Ensure we achieve our service standards and guest expectations

Identify specific service issues, rectify and communicate with the team quickly, efficiently and in line with our values

Collaborate with Head of Service to assess service standards and implement any training or changes if needed

Constant oversight on MALTA – music, atmosphere, lighting, temperature and attitude

Ensure our service & delivery are constantly innovating and of the highest standard

MAINTENANCE

Communicate all maintenance issues with the Head of Special Projects

COMMUNICATION

Respond to internal communications in a timely manner, in accordance with the MUCHO Communication Policy.

Manage your work email Inbox responding to any correspondence before the end of your shift.

Full Time Role:

3 service shifts and 1 admin day per week.