General Manager

Our client is one of Australia’s largest residential aged care providers and operate in excess of 50 care homes (ranging from 70 to 130 beds) across the country. Today they are seeking to appoint a General Manager to effectively lead and manage a dedicated 120 bed aged care home to ensure excellence in all aspects of service delivery. This includes taking responsibility for the business management in the Care Home, ensuring the highest standard of person-centred care of residents and the highest quality of resident experience is delivered, ensuring compliance with the Aged Care Standards, the Clinical Governance Framework and maintaining commercial sustainability is maintained.
What you will bring to the role:

• Demonstrated leadership in hospitality/large scale accommodation or Aged Care or Multi-site childcare facilities, or any large-scale operation that has a requirement to work to external standards and a strong customer centricity
• Proven people leaderships skills: demonstrated ability to engage the hearts and minds of your team as a result of delivering for them a great place to work.
• Experience having full P&L accountability
• A passion for your people and service delivery excellence
• Excellent leadership and mentoring skills
• Ideally demonstrated evidence of relevant management experience in the health and care sector
• Demonstrated knowledge of quality improvement, WHS principles, education, and accreditation
• Demonstrated knowledge in understanding the aged care sector and aged care standards
• Demonstrated leadership capabilities and experience to effectively lead and manage a residential aged care home
• Demonstrated experience in working with cohesive teams of people from diverse backgrounds
• Decision making ability; planning; allocation of resources; analytical capacity; tenacity; capacity to work as part of a team; customer drive; management of staff; communication (verbal and written; systems orientation
• A preference to collaborate and influence
• A great combination of commercial and customer centric thinking
• Risk management and compliance experience

Your key responsibilities will include:

• Complete accountability for the operational performance and service delivery of the care home ensuring an exemplary and compliant service
• Foster and promote a working environment that encourages participation, teamwork and continuous improvement.
• Customer Experience, including the measurement and monitoring of the Voice of Customer
• Financial performance and management
• Staff learning and development initiatives and ongoing professional development
• Managing of Occupancy rates – Ensure that bed occupancy is maximised through effective liaison with the ACAT, social workers, GP’s / NP’s, and any other referrers and through adherence to their Sales and Marketing processes.
• Overseeing the sales and marketing function – including the facilitating of open days and the development of relationships with local businesses to establish referral pathways
• End to end people leadership from appointment, training and development through to succession planning
• Participate in recruitment and retention strategies and programs in accordance the annual care home resourcing plans.
• Maximisation of resource utilisation

So, what’s in it for you?

• $160,000 base + super + STI +++ ***Negotiable***
• Loads of support
• Career pathways with a market leader
• Training & Development
• A level of autonomy with the ability to leverage off a talented national team

This is a genuinely unique career opportunity for an experienced General Manager of a multi-bed facility to join this market leader and enjoy full accountability for its operational performance, people development and engagement and the customer experience. Relocation packages are on offer. It’s a great remuneration package, commencing with a base of $160,000 +++. For a confidential discussion please contact Paul Peters or Liz McGrath, or simply apply now by following the links below.
Acknowledgement of Country: Hinchen Resources pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.