Join Our Client Care Team as a Casual Receptionist

Excelsis Psychology is a child, adolescent, and family psychology practice with clinics in Joondalup and West Leederville. We are seeking a warm, professional, and organised Casual Receptionist (Client Care Officer) to support our Client Care Team across one or both locations.

This casual position would suit someone seeking flexible hours in a supportive team environment. Applicants must specify which location(s) they are available to work at in their application.

Key Responsibilities - As a valued member of our Client Care Team, your role will include:

Delivering exceptional customer service at the front desk, over the phone, and via email in a warm, professional manner

Managing client appointment bookings, cancellations, and waitlists using our practice management software (Zanda)

Maintaining and updating client records with a high level of confidentiality and attention to detail

Processing EFTPOS payments, Medicare rebates, and generating invoices for third-party and private clients

Supporting the clinical team with general administrative duties such as scanning, faxing, setting up assessments, filing, preparing rooms, and managing reception supplies

Monitoring outstanding invoices and supporting end-of-day reconciliation processes

Prioritising and managing administrative tasks using our internal workflow system (MeisterTask)

Handling new client enquiries and working closely with our scheduling team to ensure accurate triage and follow-up processes are followed

Contributing to the smooth daily operations of the clinic by fostering a calm, efficient, and welcoming environment for all clients and staff

About You

A minimum of 1-3 years’ experience in reception or administrative support (healthcare experience preferred)

Exceptional communication and interpersonal skills

High attention to detail, strong time management, and reliability

Competence with Microsoft Office and confidence learning new systems

A genuine interest in supporting mental health services

Ability to work both independently and as part of a collaborative team

A current or willing-to-obtain Working with Children Check (WA)

Why Join Excelsis Psychology?

Flexible casual hours to support work-life balance

Work with a kind, dedicated team that values empathy and professionalism

Opportunities to develop skills in healthcare administration

Make a meaningful impact in the lives of children and families

To Apply

Please submit your CV and a cover letter outlining your experience and preferred location via email to either Joondalup - [email protected] or West Leederville - [email protected] and address this to our practice manager, Rohan Toy.