Are you an experienced leader ready to manage one of Melbourne’s largest STA/SIL sites?
Carestays is a 19-room residential facility, far larger than standard 3–5 bedroom group homes — and we’re looking for a House Manager with genuine management-level leadership experience.

This role is not suitable for support workers or team leaders stepping up for the first time. We're looking for a candidate with a proven history in NDIS service delivery, staff management, operational oversight, and regulatory compliance — ideally at scale.

About the Role
You will lead a large support team and coordinate a complex roster to ensure 24/7 quality care and operational excellence. You’ll mentor Shift Leads, work closely with our General Manager, and set the standard for what high-capacity SIL support can look like.

You will be expected to:

Lead a team across multiple shifts and disciplines

Drive compliance and quality at an operational level

Manage systems, not just people

Create structure, not just respond to it

Key Responsibilities

Oversee daily operations and staff performance

Ensure full NDIS compliance and audit readiness

Deliver high-quality, person-centered care

Manage rosters and resolve staffing issues

Handle documentation, health/safety checks, and financial reporting

Provide after-hours support (on-call)

Key Performance Indicators (KPIs)

95% roster coverage

100% compliance in audits

≥90% client satisfaction

Full training and performance review completion

Regular safety checks and fire drills

What You’ll Need

Diploma or Cert IV in Disability, Management, or related field

Proven experience managing SIL, disability, or aged care services

Strong knowledge of NDIS standards

Confident leadership and delegation skills

Great communicator, calm under pressure, highly organised

Why Join Carestays?

Manage one of Melbourne’s largest and most active SIL homes

Lead a large, dedicated team with clear purpose

Growth opportunities and development support

A genuine leadership role with real responsibility

Competitive salary: $95,000–$120,000