The Department of Transport (DoT) is looking for enthusiastic customer service professionals with a can-do attitude to join our team. Through our comprehensive training program, you'll deliver contact centre services across Western Australia.

As a Contact Centre Consultant, you will assist customers and resolve their enquiries, focusing on providing exemplary customer service. You'll use various computer-based resources and programs to achieve this. Your ability to build rapport with customers and work efficiently will be key to your success.

There are currently several full-time fixed-term positions available for immediate filling with the possibility of extension or permanency.

Location and Hours:

o 75 hours per fortnight with the following options:

o Monday – Friday

o Working between 7am – 6pm

o Metropolitan area (Innaloo, Butler, and Cannington)

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Narelle​​​​ Davey on 043 638 7572.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.

Key Capabilities:

· Shapes and Manages Strategy: Develop and implement effective customer service strategies.

· Achieves Results: Resolve customer inquiries efficiently and effectively.

· Builds Productive Relationships: Foster strong relationships with customers and team members.

· Exemplifies Personal Integrity and Self-Awareness: Uphold high standards of integrity and self-awareness.

· Communicates and Influences Effectively: Influence positive outcomes with excellent communication skills.

As part of our team, you will enjoy

We invite you to Be Part of Something REAL. At the Department of Transport, we value real connection, growth, wellbeing, and purpose. We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, here.

· A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options.

· Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.

· Salary packaging options to lease a new car.

· Discounted gym memberships and health facilities.

· A fabulous employee assistance program with a range of services and support channels

· Bright, modern facility close to transport links with a friendly team environment.

· Work for an innovative Government agency with limitless long-term career prospects.

· Not just a job, but an opportunity to develop your career across other areas of transport.

· A varied and exciting role where you will handle a wide range of customer enquiries

· Training to set you up for success! Training may be on the job, computer or classroom based

· Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals

How to Apply

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and

2. A [2] two-page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.

3. The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.

If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at [email protected] or (08) 6551 6888.