• UniSC Clinical Trials | UniSC Sunshine Coast, Morayfield Health Hub or UniSC Southbank (Flexible base location)
• Level 1, $37.65 per hour plus 11.5% superannuation

The Opportunity

Join our team and be the first point of contact for participants in groundbreaking clinical trials! You'll engage with registered participants through outbound calls, text messages, and emails, guiding them through the pre-trial screening process and assessing their initial eligibility. Managing Contact Centre enquiries, you’ll ensure compliance with ICH/GCP frameworks, UniSC Clinical Trials protocols, and ethical guidelines while safeguarding participant privacy. In addition, you'll support the team with administrative and data entry tasks, playing a key role in the success of our research initiatives.

For more information, please visit us online UniSC Clinical Trials

You will

• perform a pre-trial screening of potential trial participants via phone, with the ability to manage communication via the following channels – inbound/outbound calls, emails, data system text messages and social media enquiries;
• you will maintain a professional phone manner whilst accurately and efficiently recording answers to phone screening questions with potential participants, seeking knowledge from Clinical Teams to determine initial eligibility for Clinical Trial Enrolment;
• work and thrive in a target driven environment, where you will need to meet tight deadlines;
• ensure participant privacy and confidentiality without exception, asking questions relating to medical history, medications and lifestyle choices working to achieve desired outcomes to meet study protocol criteria; and
• contribute to a positive and safe work environment for you and others, by modelling and promoting conduct that is culturally capable, inclusive, respectful, and ethical.

About you

You possess exceptional written and oral communication skills, along with outstanding customer service abilities. You maintain a professional, positive, and friendly phone manner, quickly establishing rapport with participants. Your high attention to detail ensures accuracy across data entry platforms. You thrive in a target-driven environment, consistently meeting tight deadlines.

You will possess:

• A minimum of 1 years’ experience in a contact centre environment with an administration diploma or equivalent proven prior learning/work experience;
• Exceptional customer service skills - professional, positive, and friendly phone manner with clear and effective communication skills;
• Ability to actively listen and discern participants questions and answers to seek understanding of their individual circumstances to finalise clinic bookings in a timely manner;
• Demonstrate a sound understanding of technology with the ability to learn new CRM systems (preference given to RealTime CTMS experience or similar);
• Ability to multitask with a high level of attention to detail and accuracy across data entry platforms and Microsoft Office Suite systems;
• Prior experience in a medical administration, health or related role would be an advantage, as will be asking consumers questions relating to their health and medical history.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [email protected] or call +61 7 5430 2830.

All applications must be lodged through the Careers at UniSC website.

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact [email protected]

We will review and progress applications as they are received for this role.

Your completed application must include:

• a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the job advertisement. There will be opportunity within the application form to also include supporting documentation should you wish.

Further information regarding how to prepare your application is available on our website: Join our team.

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Mr Ilaisa Nacewa
Manager, Business Performance – UniSC Clinical Trials
Telephone: 07 5409 8614
Email: [email protected]

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• EAP, fitness passport & discounted private health.