12- month FTC, enjoy all the benefits of permanent employment (holiday pay, annual leave, personal/sick leave)! This role has high potential to go permanent if you perform well!

Location: Parramatta - Flexibility to WFH 2 days post training!
Anticipated duration: 12-month Fixed-Term Contract (with very likely permanent potential)
Anticipated start date: we anticipate two intakes - one starts 14th April and another one 5th May

Key information:

• Salary: $79k + Super
• Full time role with Rostered Days Off (RDO)
• Training: 4 weeks of comprehensive onboarding to help you hit the ground running!
• Work-life balance: After 3 months (training period), you'll enjoy 2 days flexibility from home
• Team Culture: Join a collaborative, vibrant team where team days and morning teas foster a fun and supportive work environment!

About the Role:
As a Customer Interaction Agent, you'll engage with customers via phone, email, social media, and more, ensuring top-notch support with every interaction. This is your chance to make a real difference in the community while building trust and delivering solutions that matter.

Responsibilities:

• Deliver outstanding customer experiences through active listening and problem-solving.
• Resolve customer inquiries on the first contact wherever possible.
• Provide compassionate support in complex situations-especially for vulnerable customers.
• Work with cutting-edge systems, providing valuable insights and solutions to clients.

About you:

• Previous customer service or contact centre experience is essential (Telco or Insurance experience is a plus!).
• Strong communication skills with the ability to actively listen and offer solutions.
• A solutions-driven mindset with empathy and emotional intelligence.
• Proficiency in using computer systems and handling multiple applications.
• A passion for helping others and resolving challenges in a fast-paced environment.

Why Choose this organisation?

• Within 6-12 months of hitting goals, you could transition into a permanent role!
• Work in an environment where the community is always at the center of what we do.
• They focus on building a supportive workplace and team dynamics that foster long-term success.

This role is ideal for those who thrive in fast-paced environments and enjoy making a positive impact on the community. If this sounds like you, we'd love to hear from you!

This pay rate is inclusive of mandatory 25% casual loading