About Us:

Metropolitan Memorial Parks is a leading provider of cemetery and memorial services, dedicated to delivering exceptional customer experiences and maintaining beautiful and peaceful memorial parks.

We are seeking compassionate and customer focused Customer Care Specialist to join our team in supporting our families located at our Rookwood Cemetry site.

About the Role:

As part of our dedicated Customer Care team, you will provide exceptional customer service, ensuring a seamless and supportive experience for all.

Key Responsibilities:

Assisting with the coordination of services and products offered to customers.

Handling payments and appointment bookings.

Following up documentation and details with stakeholders and families.

Managing and escalating customer concerns with empathy and resilience.

Liaising and supporting families of the bereaved regarding memorial arrangements, products, locating loved ones and service offerings.

Providing exceptional customer service and organisational skills.

Addressing general inquiries with professionalism and accuracy.

Reception and administration duties as requested.

About You

To excel in this role, you will be a passionate customer service professionals and a team player who is excited about being part of MMP’s expansion and bringing their expertise to the team.

In addition, you will have:

3 years' experience in reception and administration support roles.

Experience in a customer-centric, service focused environment.

Proven ability to thrive in a fast-paced, ever-changing environment.

Proficient in multitasking and managing multiple tasks simultaneously.

Strong attention to detail with a focus on productivity and efficiency.

Ability to handle difficult or sensitive situations professionally and effectively.

A team player with a cooperative, flexible and proactive approach.

Intermediate to advanced proficiency in, CRM software and MS Office.

To Apply:

If you are passionate about delivering solace and support to grieving families, we invite you to submit an application with a cover letter outlining why you would be perfect for this role along with your resume.