Insurance Claims Officer

Assist the crucial work of the Insurance Lead to manage insurance claims within Council

6 - Month, full time, fixed term contract.

Salary from $73,320.30 to $79,042.47 p.a. plus 11.5% Superannuation

We have an exciting opportunity for an experienced Insurance Claim Officer to join our team at Willoughby City Council!

About us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve the community and make it our job to make people’s lives better. It’s all in a day’s work.

You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You’ll be part of our transformation as a Council and shape the future for the residents of Willoughby. And you’ll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

About you

You’re looking for a role with purpose, one where you can make a meaningful difference. You have so much to offer. And we can see that. As much as you bring to the table, we provide you with the support you need to accelerate your career growth.

We are constantly evolving… and that change brings with it new directions, skillsets and thinking for you to embrace. Through collaboration and projects across the organisation, you will have incredible opportunities come your way. How far you take them, well, that’s in your hands.

Whether that be incisive financial acumen, intelligent IT or residential solutions, a career here is about sharing ideas, spotting opportunities to make life and work in Willoughby better for all of us. It’s a collaborative approach to making the right decisions for our residents and environment.

What that means for you is the opportunity to contribute your expertise and learn from your colleagues’ across all the different areas of Council each and every day.

About the role

As the Insurance Claims Officer, you will work closely with the Insurance (General and WC) Lead and various stakeholders across the Council. Your primary responsibility will be the end-to-end administration of insurance claims, ensuring accuracy, timeliness, and adherence to policies.

This is a frontline position where excellent communication and customer service are key.

This is a 6-month, full-time, fixed-term contract, concluding in October 2025

Requirements

Relevant tertiary qualifications and/or demonstrated significant relevant experience or equivalent experience.

Understanding of public liability claims.

Experience with accurate data entry and records management across different working with systems.

Highly efficient and effective processing of claims notification.

Excellent time management skills working under pressure to meet a variety of competing deadlines.

Be able to provide accurate reports and assessments, on a regular basis, in relation to general insurance claims.

Highly proficient in Microsoft applications such as Word, Excel and Outlook

Well-developed communication skills, verbal and written.

Well-developed organisational and interpersonal skills and ability to work as part of a team.

Highly customer and delivery focused.

Proven ability to maintain confidentiality.

Ensure that the insurance lead is informed of any issues that may affect service delivery with the claimant and or community.

Willingness to learn and also provide input into organisational improvements

Desirable Criteria

Knowledge or Experience in Local or State Government or similar environments.

Experience with Technology One system.

How to apply

Apply now to join us at Willoughby City Council where you can add value and be valued for the meaningful work you do.

When you work at Willoughby Council, you will work with a diverse group of like-minded people who have people and the community at the forefront in everything we do. Check out our employee benefits on our careers page to see:

Where you can look after yourself and your loved ones

Where you can enhance your wellbeing

Where you can grow, develop and be part of a team

https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers

Enquiries: Dominque Andrews – Insurance (General and WC) Lead – 0467749859

Applications must address all of the key responsibilities outlined in the Position Description.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday 20th April 2025 at 11.30 pm.

Please note recruitment activity may commence before the closing date.