As a Claims Manager with this growing insurance brokerage, you’ll manage a diverse B2B portfolio across car, home & contents, landlord, and travel insurance, covering both commercial and domestic claims. Reporting to the Director, this is a great opportunity to build your claims expertise with the option to progress into an Account Manager role within 6-12 months.

You’re proactive and people-focused, with experience in claims, insurance sales, or account management. You’ll receive full training and support in a close-knit team that values growth and development.

The Role

• Lodging and managing new and existing B2B and domestic insurance claims
• Handling claims for car, home & contents, landlord, and travel policies
• Communicating with insurers, underwriters, and third parties
• Maintaining and updating records via the Insight CRM system
• Quoting and administrative support
• Mainly an email and admin role
• Managing approx. 100-200 open claims
• Occasional customer contact, depending on experience and growth
• Supporting the Director in managing a growing portfolio of clients

The Benefits

• $60k - $80k + super (dependent on experience)
• Pathway into an Account Manager role within 6-12 months
• On-site office-based role with a friendly, vibrant and dog-loving culture
• Modern office in a great location – walking distance to cafes, shops
• Fortnightly pay cycle
• Start Date: ASAP
• Monday to Friday, flexible start time (8am or 9am)
• Laptop, headset, full desk set-up provided
• Phone allowance
• Quarterly social events, regular team lunches

About You

• Minimum 12 months’ experience in insurance (claims, sales or account management)
• Suited to someone with claims experience but not ideal
• Exposure to car, home & contents, landlord, and/or travel insurance
• Understanding of commercial insurance providers (QBE, Suncorp, Allianz, Zurich)
• Confidence communicating with business clients and managing B2B relationships
• Strong admin skills with Microsoft Office (Outlook, Excel, Word)
• CRM experience (Insight desirable)
• Eagerness to grow into an Account Manager position, but no worries if not
• A love for dogs – they’re a daily fixture in the office!

If you’re reading this and feeling excited, be Iconic and Apply Now! Or get in touch for a friendly chat and contact Aaron Wild at 0467 709 777 or [email protected]