Culture and Benefits

Kick start your career!!

Permanent positions available

Staff incentives

Be part of an awesome team supported by an established brand

On-site car park

Site facilities

About the role

Our client, an innovative, agile business is seeking a motivated individual to appoint as an Administration | Customer Service Officer to join their dynamic and innovative team. The ideal background and experience of the successful candidate would be a person who has a strong background in Customer Service, who shares a passion for delivering excellent service, innovative solutions, and to provide administration and data entry support for the group as required.

This position is Full-Time and Permanent with starting times between 9:00am -5:00pm, Monday through to Friday.

Duties

Ensure exceptional customer service is offered on every engagement.

Identify opportunities for improvement and develop initiatives to address these areas for improvement.

Data and Order Entry

Manage internal, external customer enquiries.

Manage first contacts, follow-ups and case resolution.

Manage conflict and complaints internally/externally.

Work to resolve service claims in an efficient and cost-effective manner.

Strong focus on exploring all available options to resolve claims

As necessary, escalate service issues to management.

Provide accurate and timely information.

Experience and job requirements

Experience in office administrative role

Experience with Microsoft Office

Experience with WIISE Business Central desirable but not essential

Experience in a customer service focused role

Effective time management skills, managing multiple tasks, completing priorities, and meeting conflicting deadlines

Excellent verbal and written communication skills

Strong attention to detail

Well presented with exceptional work ethic

Positive approach

If you are looking for a company who values their team members, provides autonomy with the scope to shine, and opportunity to progress your career, apply now!

Please send your CV through without delay for immediate interview!