Administration & Customer Service - Service Department

Green Energy Technologies, North Queensland's #1 regionally based solar installer, is experiencing rapid growth and is looking for a technically minded and highly organised ‘Customer Service Superstar’ to join our Townsville Branch.

What you will be doing

As part of the Green Energy Technologies Service team, your role will be to provide a high level of service and care to our clients. Facilitating prompt action to any concerns and inquiries and finding solutions to ensure ongoing savings on clients power bill.

Responsibilities

Client service and ongoing support - ensuring the swift resolution of all enquiries & problems

Establishing, developing & maintaining positive client relationships

Scheduling works & crew management

Troubleshooting solar system faults over the phone

Using monitoring platforms to assess and troubleshoot faults

Warranty processing & tracking

Liaising with suppliers and manufacturers

Processing, finalising and invoicing jobs

Client service and ongoing support - ensuring the swift resolution of all enquiries & problems

Reception, responding to telephone calls, emails and greeting clients

Who are we looking for

A customer service hero who values our client's experience

Be solutions-focused, enjoy finding resolutions for problems, and be happy to raise questions.

Have an eye for detail and for identifying abnormalities.

Self-motivated & driven with initiative to take ownership

Ability to prioritise, meet deadlines and agreed deliverables

An excellent communicator- both by phone, email & in person

Advanced computer skills

Seeking long-term career growth & progression within our company

Why apply?

Supportive and friendly team

Collaborative working environment

Ongoing coaching & professional development

Reward & recognition programs via KPI bonus

Vibrant company culture, including monthly social events and team-building activities

About Us

Green Energy Technologies has grown to a team of over 70 since 2010. We are dedicated to making the switch to solar easy for every home and business, delivering exceptional service, ongoing support and maintenance.

The successful applicant will have an exciting career opportunity to grow with Green Energy Technologies! This is a permanent role, Monday to Friday.

If this sounds like you, then we would love to speak with you! Please click the link to apply with your resume and cover letter. Please outline why you think you would be an excellent fit for the Green Energy Technologies team.